Job summary
- Main area
- Dorset Integrated Urgent Care Service
- Grade
- Band 6
- Contract
- Permanent
- Hours
- 37.5 hours per week (Full time - 37.5 hours per week)
- Job ref
- 152-C175.24
- Employer
- Dorset HealthCare University NHS Foundation Trust
- Employer type
- NHS
- Site
- St. Leonards Hospital
- Town
- Ferndown
- Salary
- £35,392 - £42,618 p.a.
- Salary period
- Yearly
- Closing
- 08/08/2024 23:59
Employer heading
![Dorset HealthCare University NHS Foundation Trust logo](https://static.trac.jobs/employer-logos/303.png)
IUC Duty Manager
Band 6
The 5 July 2023 marked 75 years of the National Health Service. The founding principles remain as relevant, and valued, today as they were 75 years ago. Why not join us and make a difference to be Better Every Day.
Job overview
Be part of something amazing! Dorset Integrated Urgent Care Services provides a streamlined urgent care pathway across the county, to help patients access the advice or treatment they need more quickly and the best use of local NHS resources.
Joining us as a IUC Duty Manager will provide you with a fantastic opportunity to make a real difference by working for an organisation dedicated to delivering safe, responsive and patient focused service to people requiring healthcare advice and assistance.
Delivered through an innovative and collaborative approach with primary care and Dorset’s NHS Foundation Trusts, the service brings together NHS 111, a new Clinical Assessment and Treatment Service, a single point of access for professionals, urgent care treatment centres and minor injuries units. We are leading the way and establishing new and joined up ways of working right across the Dorset System and we need more clinicians to help us achieve our vision.
Employment in this post requires an Enhanced/Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.
Main duties of the job
Perform the role of the on duty UCS Bronze Commander and be the on-duty management point of contact for operational matters on a 24/7 shift basis.
Proactively manage and remain accountable for the hour-by-hour performance and call demand, call advisors and clinicians, ensuring that all available resources are used effectively to deliver against agreed key performance indicators. Maintain a working operational overview of 111 service and the interaction with the Accident and Emergency service line
To maintain a duty overview of the hour-by-hour resourcing requirements and proactively manage abstractions, in accordance with current procedure and through the maintaining an effective working relationship with colleagues in other departments, including the Resource Operations Centre
To maintain a good working awareness of the contractual and financial performance requirements of the relevant customer and interest groups and meaningfully communicate these requirements to your staff
To provide general leadership and line management of defined staff, working closely with all colleagues to ensure effective completion of day to day duties.
To proactively identify staff who are underperforming and be accountable for the management of staff attendance, appraisals, performance, capability and welfare – including provision of TRiM where appropriate
Working for our organisation
At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
Detailed job description and main responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is working in partnership with The Prince’s Trust to support people getting into work, as part of this partnership, we are offering an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do contact [email protected]
Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.
Person specification
Education and qualifications
Essential criteria
- Diploma level qualification in a relevant subject or experience in a related area.
- Evidence of continuing professional development.
- Needs to be ‘Pathways ™’ trained
Previous experience
Essential criteria
- Knowledge and experience in setting and maintaining standards and meeting national targets set around key performance indicators and an ability to drive change and development to achieve excellence in service delivery
- Experience of change management
- Effective and experienced in operational delivery, with at least 2 years ideally with this experience gained in a call centre or clinical hub environment which undertakes incoming and outgoing calls.
Desirable criteria
- Experience in healthcare
Skills, knowledge, ability
Essential criteria
- Excellent verbal and written communication skills.
- Strong Leadership qualities, based around the Leadership Qualities Framework
- Competent at carrying out project related tasks and compiling reports.
Aptitude and personal characteristics
Essential criteria
- Knowledge of finance.
- Working to deadlines and measurable outcomes
- Basic IT literacy and ability to use data bases and programmes such as word, excel and PowerPoint
- Ability to interact with people from diverse cultural and social backgrounds
- Negotiating skills.
- Committed to high quality patient care and patient experience
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Rachael Derrick
- Job title
- 111 Operations Manager
- Email address
- [email protected]
- Telephone number
- 0300 369 0004
List jobs with Dorset HealthCare University NHS Foundation Trust in Administrative Services or all sectors