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Job overview

The post holder for this role is required to act as a point of contact for patients/carers, providing information on systems and processes within the hospital, including appointment and admission related information, to satisfactorily resolve queries. This includes establishing communication networks within the team and with other appropriate health care professionals. Provide support to the clinicians and members of the multi-disciplinary team to assist in the smooth, efficient, and effective running of the service.

Main duties of the job

Day to day management of medical and support secretaries including: annual leave management, initial stages of grievance and discipline; reviewing work performance and progress; absence management; appraisals; recruitment; ensuring that appropriate training is delivered to medical and support secretaries; co-ordinate the distribution and prioritisation of work amongst the support secretaries and when team members are on leave;  in line with standard operating procedures, update the Patient Tracking List (PTL) and support maintenance of waiting lists . Write standard operating procedures and implement secretarial and administrative policies within the department/division; follow all relevant Trust policies and adhere to department guidelines/standard operating procedures at all times; communicate considerately and politely with patients/carers and staff in the exchange of verbal and written information. Communicate with external Trusts and other departments within the Trust. Deal with telephone and face-to-face enquiries efficiently and with understanding, taking action as appropriate.

Working for our organisation

At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff

Our Mission is to provide outstanding care for people in ways which matter to them, and our vision is Dorset County Hospital, working with our health and social care partners, will be at the heart of improving the well-being of our communities.​

We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.