Job summary
- Main area
- Facilities
- Grade
- NHS AfC: Band 2
- Contract
- Fixed term: 12 months (Contract will be a mininum of 9 months but potentially 12 depending on when the current incumbent returns.)
- Hours
- 37.5 hours per week (Full time Monday to Friday)
- Job ref
- 405-24-AC402MRE
- Employer
- Dorset County Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Dorset County Hospital NHS Foundation Trust
- Town
- Dorchester
- Salary
- £22,383 Pro Rata Per annum
- Salary period
- Yearly
- Closing
- 08/08/2024 23:59
Employer heading
Main Receptionist
NHS AfC: Band 2
Outstanding Care, Outstanding Careers
For more information on our wonderful Trust search Join DCHFT and for more information on the benefits of working at DCHFT search DCHFT Staff Benefits
For help with completing an application search DCHFT Our Recruitment Process
Job overview
Main Receptionist
Band 2
Full time - 37.5 hours
The role of the receptionist in main reception will be to provide comprehensive, effective and efficient reception support for Dorset County Hospital NHS Foundation Trust.
We are currently seeking a professional and well-presented individual to work within the facilities department as a main receptionist
The shift pattern is as follows - Monday to Friday 09:00 - 17:00 - 37.5 hours a week.
Main duties of the job
The individual must be professional, reliable, have excellent interpersonal skills and with excellent written English skills. You should also have excellent communication skills.
Job role will include -
- Providing a professional and efficient reception service, greeting and signing in and out all visiting staff and visitors to the Dorset County Hospital NHS Foundation Trust premises.
- Providing information to visiting staff and visitors regarding parking arrangements.
- Sorting and organising all incoming post to the Dorset County Hospital NHS Foundation Trust to agreed time schedules.
- Franking of outgoing external post and sorting of outgoing internal post according to agreed time schedules.
- Receiving and recording all external deliveries, Royal Mail and External Postal Couriers.
- Answering telephone calls to the Dorset County Hospital NHS Foundation Trust premises in a polite and friendly manner and forwarding to the correct and relevant members of staff efficiently, in line with laid-down procedures.
- Providing information in response to internal and external enquiries, including those from the public and complainants.
Working for our organisation
At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff
Our Mission is to provide outstanding care for people in ways which matter to them, and our vision is Dorset County Hospital, working with our health and social care partners, will be at the heart of improving the well-being of our communities.
We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
Detailed job description and main responsibilities
Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.
Please contact us at [email protected] if you are unable to view or download the attachment.
For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.
Person specification
Education and Qualifications
Essential criteria
- • GCSE (grade C or above) in English and Maths or equivalent
Experience
Essential criteria
- Experience of working within a main reception environment
- • Experience of setting up and maintaining office systems.
Desirable criteria
- • Experience of working with a range of staff at all levels.
- • Experience in managing workload to meet deadlines and standards.
- • Experience of working with a franking machine
Skills, Abilities and Knowledge
Essential criteria
- • Evidence of attention to detail and the ability to work without close supervision within broad procedural guidelines.
- • Evidence of ability to make decisions within defined boundaries
- • Evidence of ability to work as part of a team.
- • Evidence of managing own workload
Desirable criteria
- • Evidence of ability to communicate effectively with the general public and colleagues across a range of issues.
- • An understanding of confidentiality and its place in the NHS
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Liam Coward
- Job title
- Hotel Lead
- Email address
- [email protected]
- Telephone number
- 01305 255068
- Additional information
Sarah Jenkins
Hotel Manager
01305 253486
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