Job summary
- Main area
- Outpatients
- Grade
- Band 5
- Contract
- Fixed term: 12 months (Full Flexibility Required)
- Hours
- Part time - 33.5 hours per week
- Job ref
- 153-SP03368
- Employer
- University Hospitals Dorset NHS Foundation Trust
- Employer type
- NHS
- Site
- Christchurch Hospital
- Town
- Christchurch
- Salary
- £28,407 - £34,581 pa/pro rata
- Salary period
- Yearly
- Closing
- 17/07/2024 23:59
Employer heading
Outpatients Administration Leader
Band 5
As University Hospitals Dorset we are a three site acute trust with ‘university hospital’ status through our partnership with Bournemouth University, working with an annual budget of £730m.
We offer highly regarded health services, employing some 10,000 staff. Our ambitious £250m estates programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.
In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches you’ll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we’re also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.
We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.
We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.
At UHD our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.
As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.
Job overview
The Outpatients Department is an exciting place to work in and for many patient's the 'window of the hospital'. We look after approximately 200,000 patients per annum and aim to provide an excellent and caring service at all times. It is a friendly environment with the administrators providing clerical support to our clinical colleagues. The department operates between the hours of 07.30 and 18.00 and staff work on a rotational shift basis.
This will be a varied role in providing support to the Operational and Assistant Operational Manager when needed and working closely with all the admin and clinical staff to ensure the smooth running of the department.
Base Location: Christchurch Hospital
Interview Date: TBC
Main duties of the job
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Working for our organisation
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued team mates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
In some cases this means that a services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview.
Detailed job description and main responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Person specification
Qualifications
Essential criteria
- Relevant degree level qualification or equivalent level of experience
- Relevant formal NHS leadership courses or equivalent experience
Skills
Essential criteria
- Ability to communicate business sensitive information, providing receiving and collating complex information, relevant to managerial and administrative skills.
- Ability to prioritise, deal with conflicting demands, pressures and tight deadlines
- Demonstrate good leadership skills and able to lead by example
- Excellent communication skills both verbal and written
Technical Skills/ Knowledge
Essential criteria
- Understanding of the Trust’s vision, values and strategic objectives
- Good knowledge of managerial; best practice
- Strong attention to detail and accuracy
- Able to communicate effectively and professionally with patients staff and colleagues at all times
- Knowledge of managerial and administrative procedures and practices
- Intermediate working knowledge of Microsoft packages including Word/Excel/Outlook/PowerPoint
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Karen Rogers
- Job title
- Assistant Operational Manager
- Email address
- [email protected]
- Telephone number
- 0300 019 3004
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