Job summary
- Main area
- Respiratory medicine
- Grade
- Band 4
- Contract
- 2 years (Fixed Term)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 153-ME03235-A
- Employer
- University Hospitals Dorset NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Bournemouth Hospital
- Town
- Bournemouth
- Salary
- £25,147 - £27,596 per annum
- Salary period
- Yearly
- Closing
- 28/07/2024 23:59
Employer heading
Elective Recovery and Transformation Project Support Worker
Band 4
As University Hospitals Dorset we are a three site acute trust with ‘university hospital’ status through our partnership with Bournemouth University, working with an annual budget of £730m.
We offer highly regarded health services, employing some 10,000 staff. Our ambitious £250m estates programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.
In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches you’ll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we’re also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.
We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.
We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.
At UHD our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.
As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.
Job overview
An exciting opportunity has arisen to join the Respiratory Medicine Team to support with our elective recovery and outpatient transformation.
The appointed individual will play a pivotal role in supporting the outpatient department through the changes associated with the Respiratory Department's transformation. Additionally, they will collaborate with the outpatient department to develop a sustainable Respiratory outpatient booking model for the future.
Moreover, they will assist the operational manager in validating both the new patient waiting list and the follow-up waiting list, ensuring their accuracy and timeliness. This proactive approach aims to maintain a clean waiting list and ensure that patients receive appropriate and timely appointments.
Base Location: Royal Bournemouth Hospital
Interview Date: TBC
Main duties of the job
- To provide support as required to the Operational Manager in the provision of a high quality, efficient, timely, and professional bookings service
- To assist in leading and developing a cohesive outpatient clinic service, providing guidance and support as required
- To provide support to the Operational Manager in identifying, implementing and evaluating system changes to ensure waiting list targets are met through the effective utilisation of resources and monitoring of data quality and accuracy
- To ensure the effective organisation and utilisation of Outpatient Clinics and ensure effective use of available resources to assist in the smooth running of the department
- To lead on the administration validation of the new patient waiting list and follow up waiting list in line with national RTT guidance
- To be responsible for the initiation and prioritisation of own workload.
Working for our organisation
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.
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Detailed job description and main responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert
Person specification
Qualifications
Essential criteria
- Educated to GCSE standard to include English Language and Mathematics Grade C or above (or equivalent).
Desirable criteria
- Knowledge of NHS Plan, Modernisation Agenda.
Experience
Essential criteria
- At least 3 years working knowledge of customer service and administration in a health environment.
Desirable criteria
- Experience of working in a hospital or on reception and/or dealing with customers/range of different people
Technical Skills Competencies
Essential criteria
- Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks.
- Ability to build good working relationships at all levels
- Ability to work flexibly according to the needs of the service and adapt to changing aspects of the service.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lucy Seare
- Job title
- Operational Manager for Respiratory Medicine
- Email address
- [email protected]
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