Job summary
- Main area
- Ophthalmology
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 153-SU04259
- Employer
- University Hospitals Dorset NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Bournemouth Hospital
- Town
- Bournemouth
- Salary
- £23,615 pa
- Salary period
- Yearly
- Closing
- 06/03/2025 23:59
Employer heading
Eye Appointments Clerk
Band 2
As University Hospitals Dorset we are a three site acute trust with ‘university hospital’ status through our partnership with Bournemouth University, working with an annual budget of £730m.
We offer highly regarded health services, employing some 10,000 staff. Our ambitious £250m estates programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.
In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches you’ll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we’re also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.
We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.
We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.
At UHD our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.
As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.
Job overview
The Ophthalmology Booking Team is currently looking for full time 37.5 per week Appointments Clerk to join the team within the Eye Unit based at the Bournemouth Hospital site. In the appointments team you will be involved in making and receiving telephone calls to patients regarding forthcoming appointments and sending out appropriate documentation as well as scanning of all new referrals to the patients records. You will be working closely with other clerks and appointment staff as well as Consultant and Nursing staff. You will have basic computer skills and numerical accuracy. You must be able to demonstrate that you can work effectively as a team member and have clear verbal and written communication skills.
Main duties of the job
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Working Hours are 8.30-5 with an hour for lunch Monday to Friday
Working for our organisation
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.
There is a planned move for this service anticipated during XXX (season) 202x, when this role and base of work will relocate to xxxx site. Upon relocation of the role/service, excess mileage allowance / reimbursement will not apply, and any travel between the postholder’s home and work base will be classified as a commute. Any other changes unrelated to this, will be handled in line with Trust/National terms and conditions.
Detailed job description and main responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Person specification
Qualifications
Essential criteria
- Good standard of numeracy and literacy equivalent to GCSE
Experience
Essential criteria
- Customer Service experience
- General clerical duties within an office experience
Technical skills
Essential criteria
- Competent in using Microsoft Office Software
- Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks.
Interpersonal skills
Essential criteria
- Ability to work as part of a team.
Personal Attributes
Essential criteria
- Ability to work under pressure
- Ability to deal with emotionally, stressful situations and resolve confrontational issues both face to face and on the telephone
- Ability to work and remain calm under pressure
Language requirement
Essential criteria
- Able to speak English as necessary to undertake the role
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Lauren Jacobs
- Job title
- Eye appointments team leader
- Email address
- [email protected]
- Telephone number
- 0300 019 6162
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