Job overview

This is an excellent opportunity for an experienced administrator to join a friendly and proficient administration team supporting therapists and management who deliver Children & Young People’s Speech and Language Therapy Service across the whole of Dorset.

We are looking for someone with great interpersonal and communication skills as the post holder will be a first point of contact for health and education professionals and parents/carers of patients accessing the service.   The role also involves providing high quality ‘back room’ administrative support to our team leaders and speech and language therapists.   You will therefore need to be a good team player with a friendly and positive attitude who has an aptitude for administration work which is predominately electronic in nature and where accuracy is vital.  It is an interesting and varied role and we’d like to find someone with good humour who enjoys the challenge of a busy working environment and who will bring excellent organisational, time management and prioritising skills to the team.

We welcome high quality applications from candidates who are genuinely keen and interested to join the Children & Young People’s Speech and Language Therapy administration team.  Please use the ‘supporting information’ section within the online application form to tell us about your skills, knowledge and experience and how these specifically meet the criteria detailed in the Person Specification.

Main duties of the job

• To receive and respond to incoming calls to the administration office
• Liaison via written or telephone communication with therapy staff, parents/carers, school staff, health professionals and others as needed
• To accurately maintain records including computerised systems, databases and spreadsheets
• Using the electronic patient record system, SystmOne, book, cancel and rebook patient appointments, manage clinic rotas (and adjust clinic times as required by therapists) and ensure that waiting times are monitored and adhered to
• To organise and prioritise routine and non-routine workload

Working for our organisation

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.