Job summary
- Main area
- Administrative
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday 0830 - 1700 with 1 hr lunch break)
- Job ref
- 152-M463.24
- Employer
- Dorset HealthCare University NHS Foundation Trust
- Employer type
- NHS
- Site
- Bournemouth East Integrated CMHT
- Town
- Boscombe
- Salary
- £26,530 - £29,114 p.a.
- Salary period
- Yearly
- Closing
- 14/01/2025 23:59
Employer heading
Administrative Team Leader
Band 4
Job overview
Within the Bournemouth East Integrated Community Mental Health Team we are looking to recruit an Administrative Team Leader to manage and coordinate the administrative team and medical secretaries. We are looking for an organised, motivated, consistent and enthusiastic individual with excellent administrative skills to join our existing team.
The successful candidate will need to multi-task and work flexibly to help manage the workload of a busy Community Mental Health Team with a good working knowledge of Microsoft Office programmes including Outlook, Word, Excel, Winscribe and relevant NHS systems (Rio, Dorset Care Records, CLUES etc).
The successful candidate will be highly organised, motivated and able to work to deadlines in a busy office environment as part of a larger team and able to take and transcribe formal meetings and distribute minutes in a timely fashion.
The successful candidate will need to have an excellent telephone manner, as you will often be the first point of contact for this busy team and will need to be able to work under pressure. You will have strong communication skills and good attention to detail with the ability to cope with complex tasks whilst ensuring databases are kept up to date.
Main duties of the job
The successful applicant will be required to provide efficient secretarial, administrative and reception support and management for the administrative team and at times to liaise with members of the public and a variety of professionals, both in primary and secondary care services. Given the nature of this service, some patients may contact us in distress, and we are looking for resilient applicants, with a compassionate work ethos who can thrive with the right level of support being offered by the Team Leader.
As a key member of the team, you will find the experience challenging, but rewarding and varied within the well-established and supportive team, where we have strong values about working in a patient centred manner, where their recovery and wellbeing is at the heart of everything we do.
This is an ideal opportunity for someone with excellent communication skills, sound administrative experience and a willingness to learn to be a part of a growing team as we move towards new ways of working.
This is a full-time position within regular office hours 0830 - 1700 with a 1 hr lunchbreak.
Working for our organisation
At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
Detailed job description and main responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected]
Person specification
Qualifications
Essential criteria
- Typing qualifications
- NVQ Level 3 or equivalent relating to the job role.
Experience
Essential criteria
- Significant administrative experience
- Experience of working within primary care or NHS setting
Desirable criteria
- Knowledge of working with relevant database systems within secondary healthcare
- Experience of working within Community Mental Health
Skills
Essential criteria
- Highly skilled in working across a range of different IT systems
- Significant experience in typing and minute taking
- Significant experience in managing competing priority workloads
Desirable criteria
- Experience of working with RiO and Microsoft Outlook
Experience
Essential criteria
- Experience line managing other administrators
- Significant experience in delegating multiple work streams
Desirable criteria
- Experience of organising meetings and taking minutes
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Agata Bienkowska
- Job title
- Team Leader
- Email address
- [email protected]
- Telephone number
- 01202 705557
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