Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- Fixed term: 12 months (with the possibility of becoming permanent)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 388-6563105-A&C
- Employer
- Torbay and South Devon NHS Foundation Trust
- Employer type
- NHS
- Site
- Head and Neck Department, Torbay Hospital
- Town
- Torquay
- Salary
- £23,615 Per annum.
- Salary period
- Yearly
- Closing
- 06/01/2025 23:59
Employer heading
Secretarial Assistant
NHS AfC: Band 2
Job overview
We are looking for an enthusiastic member of staff to join our existing admin team within the Head and Neck Department.
As admin support, you will work 37.5 hours per week, Monday to Friday from 09:00 till 17:00.
The ideal candidate will have proven admin experience, be willing to audio type and be able to provide excellent customer care.
We will provide training for our patient records systems and the hospital databases, such as PAS and e-Referral system. Experience of using Microsoft applications would be advantageous.
We would expect the candidate to have proven relevant experience of working in a similar role.
If you are a good communicator and can work both independently and as part of team we would like to hear from you.
Main duties of the job
Providing support to the department and Medical Secretaries. Audio Typing of clinics, filing and posting of letters, then completing any RTT status and outcome's required from clinic.
Assist with telephone enquiries from patients, GPs and other agencies in a courteous and helpful manner. Liaising with medical staff and other departments as necessary.
Tracering notes and making sure any paperwork required for clinic is available in an appropriate and timely manner. This includes moving heavy notes, and note's trolley's through the hospital to clinical areas.
Working for our organisation
The Head and Neck Department consists of Ear, Nose and Throat, Oral and Maxillofacial Surgery, Orthodontics, Restorative Dentistry and Plastic Surgery.
The Head and Neck service is very busy and the secretarial team is key to ensure things run smoothly and efficiently. It is therefore imperative that each member of the team works well under pressure and as a team player but equally as important that they are able to work independently and priorities workload effectively.
One of the main rewards of this role is knowing you have made a difference and enhanced a patient’s experience within the department.
This role is a great training opportunity in order to progress your career.
For an informal discussion please contact Rachel Murphy, [email protected]
Detailed job description and main responsibilities
Our Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.
Person specification
Qualifications
Essential criteria
- Good standard of general education to include GCSE in Maths and English of grade C/above or equivalent
- Typing to RSA II/OCR II or equivalent level of speed and accuracy (40wpm)
Skills
Essential criteria
- Ability to audio type
Desirable criteria
- Minute Taking
Experience
Essential criteria
- Experience of administrative/office/typing duties
- Knowledge of Microsoft office software
- Ability to work on own initiative and prioritise own workload
- Proven experience in a customer service role
Desirable criteria
- Previous NHS Experience
- Knowledge of Trust Patient Administrative and Information Systems
- Understanding of Patient Tracking Lists (PTL)
- Understanding of Referral to Treatment (RTT)
- Knowledge of a range of patient computer software packages e.g IHCS, e-referrals, Infoflex, CRIS
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Rachel Murphy
- Job title
- Admin Team Leader
- Email address
- [email protected]
- Telephone number
- 01803 656899
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