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Job summary

Main area
Administration
Grade
NHS AfC: Band 3
Contract
Permanent: NA
Hours
Full time - 37.5 hours per week (Monday to Friday, Up to 37.5hrs/week)
Job ref
388-6441815-A&C
Employer
Torbay and South Devon NHS Foundation Trust
Employer type
NHS
Site
Bowyer Building, Torbay hospital
Town
Torquay
Salary
£22,816 - £24,336 per annum
Salary period
Yearly
Closing
02/08/2024 23:59

Employer heading

Torbay and South Devon NHS Foundation Trust logo

Patient Safety and Quality Administrator

NHS AfC: Band 3

Job overview

With the implementation of the new Patient Safety Investigation Response Framework (PSIRF), there is no better time to join the Patient Safety and Quality Team at Torbay Hospital! 

We are seeking to recruit a candidate who has a keen interest in patient safety. 

You will be joining Torbay and South Devon NHS Foundation Trust to  work as a member of the Central Patient Safety and Quality Team (PSQT) and will assist the  team in facilitating high quality safe care for service users by supporting staff in monitoring incident and near miss reports learning from these to continually improve the quality of care provided.

Main duties of the job

The post holder will be involved  the administration  of the Patient Safety framework to ensure that the organisation consistently demonstrates a learning and quality improvement culture. 

We believe that this role is a tremendous opportunity for the post holder to deliver and make a real difference to patient safety and quality.

The post holder will use a variety of administration skills:

  • To support the incident reporting system assessing risk and reporting  to various committees aimed at improving the quality and care of service users across the Trust. 
  • To support in the administration of executive led meetings.
  • To provide administrative support in the production and management of clinical policies, guidelines and other clinical-facing documents, formatting these using Microsoft Office and preparing them for Trust publication
  • To provide administrative support in the production and management of patient information leaflets
  • This post will also assist with the administration of audit as well as supporting activities that relate to the investigation of incidents and the quality and patient safety agenda commensurate with grade
  • To receive and process the alerts the Trust receives via the Central Alerting System
  • Assist in embedding the patient quality and safety processes across the Trust and support the PSQT in operationally managing those processes.
  • Assisting in the design and upkeep of audit tools, databases

Working for our organisation

The successful candidate will be joining an expanding team whose main aim is to support the organisation in a consistent approach to learning from patient safety incidents and to promote a quality improvement culture.  

Detailed job description and main responsibilities

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

 

Person specification

Qualifications,

Essential criteria
  • Good standard of general education to include GCSE in Maths and English at Grade C/4 (or equivalent)
  • IT qualification e.g. NSCL computer driving licence or equivalent
Desirable criteria
  • NVQ Level 3 Business Administration or equivalent experience

Knowledge and Experience

Essential criteria
  • • Good working knowledge of Microsoft Office packages including Outlook, Word, Excel and Visio
  • Clerical, administrative or reception experience (minimum 1 year)
Desirable criteria
  • Recent experience within a customer care, healthcare,education or social care setting
  • Experience of using document management processes

Communication and Attitude

Essential criteria
  • Effective interpersonal, organisational and communication skills
  • Punctual, cheerful, reliable and dependable
Desirable criteria
  • Minute taking
  • Interested/enthusiastic about working within our services

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleAge positiveImproving working livesMindful employer.  Being positive about mental health.The Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Disability confident committedArmed Forces Covenant

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Andrea Blake
Job title
Patient Safety and Quality Facilitator
Email address
[email protected]
Telephone number
01803 654843
Additional information

Available Monday to Friday from 08:00 - 16:00

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