Neidio i'r prif gynnwys
Arhoswch, yn llwytho

Crynodeb o'r swydd

Prif leoliad
Administration
Gradd
NHS AfC: Band 3
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos (Monday - Friday, 08:00-17:00 Variable (30-minute break))
Cyfeirnod y swydd
388-6375516-A&C
Cyflogwr
Torbay and South Devon NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Torbay Hospital
Tref
Torquay
Cyflog
£22,816 - £24,336 per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
09/07/2024 23:59

Teitl cyflogwr

Torbay and South Devon NHS Foundation Trust logo

Reception Supervisor

NHS AfC: Band 3

Trosolwg o'r swydd

Reception Supervisor - Patient Access Centre
37.5 hours p/w - Monday - Friday

An exciting opportunity has arisen to join the Outpatient Reception team as a Supervisor, working as part of and supporting the wider team across Torbay Hospital and also Paignton HWBC. 

The ideal person will have line management experience within a healthcare setting, with a proactive approach and excellent customer service skills.

The team is compromised of 16 Receptionists that work across 7 Reception areas.

This role will be working alongside the current Supervisor, sharing the line management duties of the team while also supporting in the day to day running of the allocated Reception areas.

The role will cover at both Torbay Hospital and Paignton HWBC, hours and working location are variable throughout the week.

Prif ddyletswyddau'r swydd

  • Line management of 8 Band 2 Receptionists including absence, performance and annual achievement reviews
  • Supervision of allocated Reception areas
  • Completeing staff rotas and monitoring Flexi time of allocated staff
  • Service improvement and change managment 
  • Checking patients in for Outpatient appointments
  • Booking, cancelling and rearranging Outpatient appointments
  • Management of notes (tracering, requesting, etc.)
  • Setting up of clinics for day
  • Assoctiated administration tasks (completeing outcomes, etc.)
  • Taking inbound calls
  • Maintaining a high standard of customer service
  • Use of hospital systems to effectively support the management of the patient journey
  • Managing spreadsheets as required
  • Liaising with colleagues at all levels to ensure the patient journey is smooth
  • To work in accordance with the Trust policies at all times

Gweithio i'n sefydliad

The Outpatient reception team covers 7 busy reception areas within Torbay Hospital and Paignton HWBC; Main Outpatients Reception, Eye Clinic Reception, MAAT Reception, Crowthorn Unit Reception, Paediatrics Reception, Fracture Clinic Reception and Urology Reception at Paignton HWBC.

The department handles approximately 500,000 appointments a year.

Why Work With Us

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

For full details of the job description and main responsibilities please read the attached JD & PS document.

Manyleb y person

Qualifications and training

Meini prawf hanfodol
  • Minimum of 4 A-C GSESs (must include English and Math) or equivalent
Meini prawf dymunol
  • NVQ2 in leadership or management or equivalent

Knowledge and experience

Meini prawf hanfodol
  • Line management experience
  • Face to face customer service experience - minimum of 2 years.
  • Good understanding of Data Protection and Information Governance
  • Good working IT knowledge, including Excel, Outlook and Word.
  • Awareness of Equality and Diversity
Meini prawf dymunol
  • NHS experience
  • Knowledge of hospital IT systems, preferably including IHCS and PTL
  • Experience in a healthcare or public service setting

Specific skills

Meini prawf hanfodol
  • Communication Skills
  • Organisational and time management skills
  • Ability to prioritise workloads to meet deadlines.
  • Analytical skills

Bathodynnau ardystio / achredu cyflogwyr

Apprenticeships logoNo smoking policyPositive about disabled peopleAge positiveImproving working livesMindful employer.  Being positive about mental health.The Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Disability confident committedArmed Forces Covenant

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Amyleigh Parker
Teitl y swydd
PAC Coordinator
Cyfeiriad ebost
[email protected]
Rhif ffôn
01803 656340
Gwybodaeth i gefnogi eich cais

To discuss the role further or to arrange an informal meeting regarding the role, please contact Amyleigh Parker via email ([email protected]).

Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg