Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday, 08:00-17:00 Variable (30-minute break))
- Job ref
- 388-6375516-A&C
- Employer
- Torbay and South Devon NHS Foundation Trust
- Employer type
- NHS
- Site
- Torbay Hospital
- Town
- Torquay
- Salary
- £22,816 - £24,336 per annum
- Salary period
- Yearly
- Closing
- 09/07/2024 23:59
Employer heading
Reception Supervisor
NHS AfC: Band 3
Job overview
Reception Supervisor - Patient Access Centre
37.5 hours p/w - Monday - Friday
An exciting opportunity has arisen to join the Outpatient Reception team as a Supervisor, working as part of and supporting the wider team across Torbay Hospital and also Paignton HWBC.
The ideal person will have line management experience within a healthcare setting, with a proactive approach and excellent customer service skills.
The team is compromised of 16 Receptionists that work across 7 Reception areas.
This role will be working alongside the current Supervisor, sharing the line management duties of the team while also supporting in the day to day running of the allocated Reception areas.
The role will cover at both Torbay Hospital and Paignton HWBC, hours and working location are variable throughout the week.
Main duties of the job
- Line management of 8 Band 2 Receptionists including absence, performance and annual achievement reviews
- Supervision of allocated Reception areas
- Completeing staff rotas and monitoring Flexi time of allocated staff
- Service improvement and change managment
- Checking patients in for Outpatient appointments
- Booking, cancelling and rearranging Outpatient appointments
- Management of notes (tracering, requesting, etc.)
- Setting up of clinics for day
- Assoctiated administration tasks (completeing outcomes, etc.)
- Taking inbound calls
- Maintaining a high standard of customer service
- Use of hospital systems to effectively support the management of the patient journey
- Managing spreadsheets as required
- Liaising with colleagues at all levels to ensure the patient journey is smooth
- To work in accordance with the Trust policies at all times
Working for our organisation
The Outpatient reception team covers 7 busy reception areas within Torbay Hospital and Paignton HWBC; Main Outpatients Reception, Eye Clinic Reception, MAAT Reception, Crowthorn Unit Reception, Paediatrics Reception, Fracture Clinic Reception and Urology Reception at Paignton HWBC.
The department handles approximately 500,000 appointments a year.
Detailed job description and main responsibilities
For full details of the job description and main responsibilities please read the attached JD & PS document.
Person specification
Qualifications and training
Essential criteria
- Minimum of 4 A-C GSESs (must include English and Math) or equivalent
Desirable criteria
- NVQ2 in leadership or management or equivalent
Knowledge and experience
Essential criteria
- Line management experience
- Face to face customer service experience - minimum of 2 years.
- Good understanding of Data Protection and Information Governance
- Good working IT knowledge, including Excel, Outlook and Word.
- Awareness of Equality and Diversity
Desirable criteria
- NHS experience
- Knowledge of hospital IT systems, preferably including IHCS and PTL
- Experience in a healthcare or public service setting
Specific skills
Essential criteria
- Communication Skills
- Organisational and time management skills
- Ability to prioritise workloads to meet deadlines.
- Analytical skills
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Amyleigh Parker
- Job title
- PAC Coordinator
- Email address
- [email protected]
- Telephone number
- 01803 656340
- Additional information
To discuss the role further or to arrange an informal meeting regarding the role, please contact Amyleigh Parker via email ([email protected]).
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