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Detailed job description and main responsibilities

Communication and Working Relationships

·       To work closely with all grades of clinical and administrative staff, along with other employees within the Trust. To liaise with patients, GP’s and other external agencies.

·       Communicate effectively in writing and verbally on a daily basis.

·       To answer telephone enquiries in an efficient manner and ensure appropriate follow through using initiative to deal with routine enquiries.

Planning and Organisation

·       To prioritise work load.

·       Ensure mandatory training is kept up to date.

·       Ensure patients are put at the heart of the service.

·       Ensure confidentiality policy is adhered to at all times.

 Receptionist Duties 

·       Ensure the outpatient booking and reception process is managed in line with the Standard Operating Procedures in accordance with the Trusts Patients Access Policy.

·       To answer telephone enquiries in an efficient manner and ensure appropriate follow through, using initiative to deal with all enquiries either verbally or in writing.

·       To register patients on IHCS, make appointments and deal with queries from   both patients and staff, adhering to the Trust’s Patient Access Policy.

·       Ensuring that patients have a recorded clinic attendance, outcome and RTT (referral to treatment) code on the IHCS following an outpatient appointment.  

·       To ensure the next day’s clinics are set up with all notes available at the end of the day.

·       Arrange follow up appointments for patients either booked with a mutually agreed date or placed on pending lists.

·       To ensure that all

·       Any other appropriate duties/tasks as requested by Management.

·       To contribute to the development of policy and processes as required.

·       To support continuous quality improvement and identify areas for service improvement and support implementation.

·       To comply with the trust’s Patient Access Policy and Standard Operating Procedures.

·       To support the delivery of agreed service outcomes.

·       To ensure Trust policies and procedures are adhered to.

·       To ensure computer equipment is in good working order.

·       To make the Team Leader aware of any damage to any equipment within the Department.

·       There are no responsibilities for line management of staff or budget control.

·       Ensure relevant training is completed in order to use Trust IT computer systems.

·       To use the relevant Trust IT computer systems to maintain patient records.

·       To provide cover for other members of the administration team as required throughout Breast Care Unit.