Job summary
- Main area
- Therapies
- Grade
- NHS AfC: Band 8a
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 216-PL-C6771297
- Employer
- University Hospitals Plymouth NHS Trust
- Employer type
- NHS
- Site
- Therapies Service Line, Derriford Hospital
- Town
- PLYMOUTH
- Salary
- £53,755 - £60,504 per annum
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Therapies Service Improvement and Governance Manager
NHS AfC: Band 8a
Job overview
This is an exciting opportunity for an enthusiastic, capable and motivated individual to join the Therapies management team as Therapies Service Improvement and Governance lead for the service line.
The role is interesting and demanding, and will require someone who is flexible, able to work well within a busy environment, and can demonstrate their ability to prioritise and organise their workload.
The ideal candidate must have a flexible 'can do' attitude and the ability to use own initiative with excellent communication/interpersonal and IT skills
Main duties of the job
As a key member of the Therapies Service Line Management Team, the post holder will work under the professional direction of the Therapies Service Line Cluster Manager. The Clinical Therapies Governance & Improvement Lead will provide expert advice to staff across all departments within the Therapy service line on incident and risk management, and all aspects of the quality governance agenda.
Working for our organisation
We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Detailed job description and main responsibilities
The post holder will work with the Service Line management team to deliver the quality governance, risk management and infection prevention and control agenda.
In collaboration with the service line clinical and management teams, the post holder will initiate and lead on service line wide quality improvement projects, ensuring that key objectives are met and the learning shared.
They will work in collaboration with the Care Group Clinical Quality Standards & Nursing Lead to share best practice and learning.
The post will ensure robust Clinical Governance processes are in place and maintained.
The post holder would be responsible for providing specialist advice to the service line on the implementation of policies and procedures that enable the service line to strategically develop its Governance management.
They will support the co-ordination of the official responses to patient complaints and PALS queries, identifying trends and themes from data available with the service line to the plan and support essential improvement projects.
The Service Line undertake improvement projects aimed at improving the safety, efficiency, utilisation and experience within all Therapy Departments for both patients and staff. This post will provide leadership and oversight for these projects and integrate and coordinate service improvement activities to reassure the Service Line Cluster Manager (SLCM) and Deputy (SLCM), Professional leads for each Dept, and Care Group management team about the progress, opportunity, and value of each.
The post holder will be the service improvement specialist within the service line and will be expected to provide concise and timely updates for stakeholders internal and external to the service line and be comfortable relaying highly complex information to a senior level within the Trust.
Person specification
Qualifications
Essential criteria
- • Educated to master’s Level or demonstrable equivalent experience
- • Demonstrable Service Improvement experience
Desirable criteria
- • Any recognised Patient safety qualification
- • Any recognised Project or Programme Management qualification (e.g. Prince 2, MSP) at either Foundation or Practitioner level
- • Any recognised improvement qualification such as Lean Six Sigma Yellow Belt, Green Belt or Black Belt OR Institute of Health Improvement delivered courses
Knowledge and Experience
Essential criteria
- • Demonstrable understanding of the PSIRF approach to managing incidents.
- • Demonstrable experience of leading on service improvement projects.
- • Proven evidence of achieving effective outcomes from improvement interventions.
- • Demonstrable experience of coaching or mentoring team members or wider colleagues
Desirable criteria
- • Understanding of the Therapies Service Lines core business needs
- • Demonstrable experience of influencing Senior Managers or stakeholders to make changes to immediate or wider organisational area.
Aptitude and abilities
Essential criteria
- • Excellent analytical and reasoning skills
- • Excellent verbal and written communication skills
- • Ability to motivate staff effectively conveying new ideas generating enthusiasm for involvement and participation
- • Ability to prioritise and to deliver to short deadlines
ATTITUDE / MOTIVATION
Essential criteria
- • Personal credibility, with the ability to quickly gain the confidence of others
- • Able to work in a busy environment and to tight deadlines
- • Self-motivated
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Donna Pike
- Job title
- Therapies Service Line Cluster Manager
- Email address
- [email protected]
- Telephone number
- 01752 432230
- Additional information
Donna Pike, telephone 01752 432230, email [email protected]
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