Job summary
- Main area
- Technical Apprentice
- Grade
- NHS AfC: Band 4
- Contract
- Apprenticeship: 36 months
- Hours
- Full time - 37.5 hours per week
- Job ref
- 216-PL-A6574434
- Employer
- University Hospitals Plymouth NHS Trust
- Employer type
- NHS
- Site
- 11 Research Way
- Town
- Plymouth
- Salary
- £26,530 - £29,114 pa
- Salary period
- Yearly
- Closing
- 26/11/2024 23:59
Employer heading
Technical Apprentice
NHS AfC: Band 4
Job overview
The qualification received for this apprenticeship is the Network Engineer Level 4 Apprenticeship (with elements of Systems, End User Compute and Cyber Security).
During the programme, the learner will complete a comprehensive portfolio of evidence showing their Knowledge, Skills and Competency as a Network Engineer. The learner will also be expected to undertake other qualifications such as:
- APMG – Information Security Analyst Foundation
- CompTIA Network+
- CompTIA Cloud+
- CompTIA Server+
- CompTIA Security+
- ITIL v4 Foundation
There will be an open day on Monday 11th November between 0900 and 1200. This will be held at our Digital & Innovation Department: 11 Research Way, Plymouth Science Park, Derriford, PL6 8BT.
This will allow all interested candidates to attend in person and have an informal chat with Technical Services representatives who will be on hand to answer any questions you might have.
***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
- To be courteous, helpful, flexible, and responsive to users at all times.
- Ensure customer response times are maintained as far as is practicable.
- Develop the ability to resolve technical problems of varying complexity within appropriate guidelines and with support.
- To assist the team in undertaking a variety of fault finding and fixes.
- Accurately record information given by the end user that enables the relevant technical staff to respond to the problem.
- Proactively observe operational processes and make relevant notes and documentation to aid in personal development.
- Assist the team in tasks relating to the design and implementation of technical projects.
- Rotate across all technical teams (Networks & Telephony, Systems, End User Compute) including our Technical Project Management Team.
- To follow defined procedures to ensure standardisation across the department.
- Work with the Technical Services Project Manager and Technical Team Leads to plan and prioritise workload and highlight issues.
- Under the Public Records Act all NHS employees are responsible for any records that they create or use in the course of their duties. Thus, any records created by an employee of the NHS are public records and may be subject to both legal and professional obligations – NHS Records Management Code of Practice.
- Meet all deadlines for submission of work set by the training provider.
Working for our organisation
We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Detailed job description and main responsibilities
General
- Effectively plan tasks and activities, considering changing workload/priorities and interruptions.
- Represent the department in a professional manner by communicating analytical and statistical information to non-analytical professionals.
- Represent the department at appropriate meetings.
- Work collaboratively with the department’s management team to ensure timely and accurate data submissions.
- Manage one’s own time whilst working within defined operational policies to best deliver against the operational and strategic aims of the department, undertaking complex statistical analysis where accuracy and attention to detail is required.
- Supporting the implementation of improvement initiatives may require working outside of normal working hours.
- The role may require participation in an out of hours on call rota in the future.
- Request guidance from the Technical Services Team Managers if unclear as to the correct course of action and escalate issues as appropriate.
- Advanced IT literacy and keyboard skills are essential for this role and the post holder must be comfortable working for extended periods at their desk and workstation for up to 8 hours a day. Prolonged periods of concentration are required.
- The role will require a mix of remote and onsite working at various locations supported by the D&I Service.
Continual Development
- To continue to develop and learn improvement techniques and skills.
- To maintain personal and professional development to meet the changing demands of the post. This may require undertaking qualifications that are not already specified.
- To contribute to the development of the D&I service through the sharing of best practice, knowledge and skills, including ITIL standards.
- To keep knowledge current on relevant Acts and Trust policies in relation to Data Protection, Confidentiality, Freedom of Information
- Any other duties as directed by the Technical Team Managers.
Communications & working relationships
This post involves communication and liaison with all levels of staff and IM&T users, both within the Trust and elsewhere in the NHS. It also involves communication and liaison with IM&T Department staff, external organisations and other agencies.
- Communicate via MS Teams, the telephone or email in a calm, patient and tactful, diplomatic and sympathetic manner, even when some callers are frustrated or annoyed with an IT issue.
- Maintain a high standard of professional behaviour and continually work towards the improved and effective operation of the D&I Service.
- Build and sustain good relations and effective communications whilst maintaining an efficient and pleasant manner.
- Act and communicate in a positive manner that reflects well on the D&I Service and the organisation.
- Work collaboratively with all teams across the D&I Service.
Person specification
Knowledge & Experience
Essential criteria
- A good level of IT skills including demonstrable experience of working with MS Word, Excel, PowerPoint, Outlook and MS Teams
- Basic proven knowledge of, and demonstrable experience in, the use of IT tools and techniques for fault finding
- Basic data analysis skills
- Demonstrable experience of good organisation and planning skills in the delivery of objectives
- Demonstrable experience of working collaboratively across teams, services, or organisations
Desirable criteria
- Proven knowledge of IT services and service delivery
- Demonstrable experience of working in an IT role
- Proven training or working knowledge of Networks, Systems or End User Compute
- Use of Visio
Qualifications
Essential criteria
- A minimum of Grade C/4 GCSE level English and Maths or equivalent experience
Desirable criteria
- ITIL Foundation Certification
- 3 A-levels at grades A-C, including at least one relevant to IT
- Educated to degree level or equivalent proven knowledge / demonstrable experience
Aptitude & Abilities
Essential criteria
- Ability to plan and prioritise effectively
- Excellent communication skills, written and verbal
- Ability to edit and reframe key messages for understanding
- Ability to work with a wide range of staff with diverse needs and backgrounds
- Able to work to deadlines in a busy working environment.
- Attention to detail, accurate and a strong quality first approach
- Excellent organisational and time management skills
- Effective influencing skills
- Able to give and take constructive criticism
- An aptitude to learn quickly under supervised direction
Desirable criteria
- Ability to problem solve on own initiative
- Good presentational skills
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Tanya Barrett
- Job title
- Technical Training Manager and Project Support
- Email address
- [email protected]
- Telephone number
- 01752 430727
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