Job summary
- Main area
- Renal & Transplantation
- Grade
- NHS AfC: Band 2
- Contract
- Permanent: (Mon-Fri 08:00 - 16:00)
- Hours
- Full time
- Part time
- Job ref
- 216-AM-M6218969-B
- Employer
- University Hospitals Plymouth NHS Trust
- Employer type
- NHS
- Site
- University Hospitals Plymouth NHS Trust
- Town
- Plymouth
- Salary
- £22,383 £22,383 Per Annum
- Salary period
- Yearly
- Closing
- 01/08/2024 23:59
Employer heading
Clerical Officer
NHS AfC: Band 2
Job overview
To provide comprehensive clerical support to the renal admin team and the wider department. The successful candidate will cover various roles including appointment booking, note tracing, clinic prepping, ward reception cover and clinic typing.
***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
- To support the renal admin team, transplant admin team and CKD (chronic kidney disease) team with daily tasks
- To provide non-clinical advice to patients and relatives regarding admission and appointment details and guidance from team members where needed
- Liaise, report, document and present data collected using appropriate computer software to achieve effective results
- Attention to detail
- Able to take direction from senior members of the team
- Proactive, takes own initiative
Working for our organisation
We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Detailed job description and main responsibilities
- Provide clerical support to the consultant and medical staff as required.
- Take appropriate action with regards to telephone calls from patients, GP’s and other agencies using initiative, some of which require analysis, and guidance from the pathway coordinators, where needed.
- To trace notes to the patient’s next appointment (within the Trust and outside Trusts) efficiently or to trace them back to Bush Park in the appropriate manner.
- To arrange for copies of clinic letters to be forwarded to Surgeries or departments in an orderly and efficient manner.
- Frequent requirement for concentration where the work pattern is not predictable
- Maintain an efficient filing system for easy retrieval of documents.
- Required to cover Mayflower ward during ward clerk absence and other areas of the Medicine cluster during annual leave/sickness and adapt to their work place and individual differential layouts.
- To maintain confidentiality at all times and adhere to other Trust policies and procedures and implement any changes to the daily routine.
- Proactively support and enhance the continual quality initiative ensuring a “quality first” approach to all aspects of work.
- To provide non-clinical advice to patients and relatives regarding admission and appointment details.
- Prioritise own workload meeting requirements of pathway coordinators and clinical admin manager
- Liaise; report, document and present data collected using appropriate computer software to achieve effective results.
- Sorting and dealing with all correspondence i.e. internal/external post including faxes. Emails and results and filing system.
- To support the renal admin team and CKD (chronic kidney disease) team with daily tasks
- Regular exposure to distressing/emotional circumstances i.e. typing letter of distressing nature, dealing with distressed patients over the telephone.
- To maintain on orderly office
- Use of VitalData, iPM and other trust software needed for patient care
Person specification
Qualifications
Essential criteria
- GSCE English and Maths in grade C and above or equivalent.
Desirable criteria
- Working towards a Business and Administration Level 2 qualification
Knowledge and experience
Essential criteria
- Previous clerical/administrative demonstrable experience
- Good word processing skills
Desirable criteria
- Previous demonstrable hospital experience
Aptitude & Abilities
Essential criteria
- Good communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels
- Organisational skills
- Proactive, takes own initiative
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Abi Evans
- Job title
- Speciality Coordinator
- Email address
- [email protected]
- Telephone number
- 01752 431308
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