Skip to main content
Please wait, loading

Job summary

Main area
Receptionist / Administrator - Theatre Central Admin
Grade
NHS AfC: Band 2
Contract
Fixed term: 12 months
Hours
  • Full time
  • Compressed hours
37.5 hours per week (Current postholder works a Thursday, Friday, Saturday & Sunday on a permanent basis. However, there is flexibility to amend this pattern for the successful candidate (We cover between 06:45 - 17:00). There will be a requirement to cover one of the weekend days.)
Job ref
216-SF-S6386807
Employer
University Hospitals Plymouth NHS Trust
Employer type
NHS
Site
Derriford Hospital
Town
Plymouth
Salary
£22,383 £22,383 Per Annum
Salary period
Yearly
Closing
07/07/2024 23:59

Employer heading

University Hospitals Plymouth NHS Trust logo

Receptionist / Administrator - Theatre Central Admin

NHS AfC: Band 2

Job overview

An exciting opportunity has arisen for an enthusiastic, reliable and motivated individual to join the Theatres Central admin team on a 12 month basis. 

The successful candidate will work across our admission/reception areas covering shifts that run between 06:45 - 17:00. There is a requirement to cover a weekend day, but otherwise there is some flexibility around shift pattern.

We are looking for people who will enjoy working as part of an engaged and vibrant team, who are able to prioritise their workload, and who can remain calm whilst working in a busy environment.

***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification***

Main duties of the job

To work flexibly as part of a professional multi-skilled admin team within Theatres Central, carrying out the duties of the appointed area.

Applicants should demonstrate a mature and responsible attitude, be proactive and be able to use their initiative.

Working for our organisation

We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.

PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY.

If you have any issues with applying online and need additional support including reasonable adjustments with the application process, please contact the recruitment team on 01752 432100.

We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams.

It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

 

Detailed job description and main responsibilities

 

  • Be familiar with and adhere to PHNT policies and procedures with particular regard to patient confidentiality, Health and Safety and Administrative Guidance Notes
  • Admitting/Discharging and transferring patients on IPM, Salus and Bluespie
  • Case note management, including

Requesting, tracing, collecting and distributing case notes, Theatre Central admission and ensuring accurate patient document tracking.

Ensuring that patient’s medical records are fully and accurately prepared in accordance with the needs of the clinical, nursing and management staff.

  • To establish and maintain, effective channels of communication with other departments via phone and e-mail correspondence
  • Taking and passing on messages for all staff within the Department
  • Photocopying information as requested
  • Opening, distributing and actioning post as appropriate
  • Arranging transport for patients as required
  • Add patients to F/U waiting lists and Book F/U appointments for a number of specialties
  • Printing Theatre Lists via Bluespier (TIMS)
  • Being the first point of contact for relative that come to the ward that enquire about patients, seeking advice form the Nursing staff
  • To report and seek advice from the Administration Manager if untoward incidents, complaints, problems or abnormalities in working practice that occur which cannot be dealt with
  • To receive and depart all patients attending and check details on iPM (the hospitals computerised Patient Information Management System)
  • To log all times onto the computer regarding throughput of patients through the department and process outcome of appointment on IPM
  • To deal with distribution of case notes
  • Be responsible for placing patients onto IP/DC waiting list using accurate coding following surgical procedure
  • Take appropriate action in response to telephone calls from patients, GP’s and other agencies using initiative, within Trust guidelines
  • To perform any other duties, in any areas of the Department, deemed necessary by the Administration Manager, to include cover for sickness and annual leave.

Person specification

Knowledge & Experience

Essential criteria
  • Demonstrable experience working within an admin environment
  • Demonstrable experience using Microsoft Office Applications
Desirable criteria
  • Demonstrable administration experience in a large clinical setting

Qualifications

Essential criteria
  • GCSE’s 9-4 (A-C) in Maths & English and NVQ level 2 in either business administration or related subject or equivalent demonstrable experience
Desirable criteria
  • The ability to use/learn to use or learn to use computerised systems such as iPM, Salus, Bluespier as well as Microsoft Office.

Disposition, Attitude & Motivation

Essential criteria
  • Ability to work on own initiative, Self motivated, Works well in busy environment and meets deadlines, Professional approach, Ability to prioritise
Desirable criteria
  • Flexible and adaptable

Aptitude & Abilities

Essential criteria
  • Good communication skills, Effective interpersonal skills, Attention to detail, Excellent time management, Time management skills, Maintain confidentiality, Organisational skills
Desirable criteria
  • Ability to review, enhance and improve existing admin processes

Employer certification / accreditation badges

Disability confident leaderArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Defence Employer Recognition Scheme (ERS) - Gold

Documents to download

Apply online now

Further details / informal visits contact

Name
Nichola Armstrong
Job title
Clinical Admin Manager
Email address
[email protected]
Telephone number
01752 432779
Apply online nowAlert me to similar vacancies