Crynodeb o'r swydd
Teitl cyflogwr
General assistant - Derriford Centre for Health & Wellbeing
NHS AfC: Band 2
Trosolwg o'r swydd
Derriford Centre for Health & Wellbeing has created an exciting new role as a general assistant. This varied role will include working in all areas of DCHW. The ideal candidate will have a can do attitude and be adaptable, flexible and have a positive and friendly attitude.
***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Prif ddyletswyddau'r swydd
To provide the highest level of customer care & service through participation of all departments in DCHW.
To support wellbeing initiatives and activities
To assist with General administration tasks
To assist with promotional and staff support events and programmes as required
To assist in all areas of DCHW offering operational assistance
Gweithio i'n sefydliad
We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
- Assistant The lounge team with the service of food and refreshments ensuring the lounge is as clean as possible.
- Serve & present food & beverages, quickly & efficiently meeting the standards required.
- To be fully conversant with & assist customers with information regarding allergens in food.
- Assist with the setting up & breaking down of meeting/event furniture
- Work in accordance with all Centre policies, including licensing, food safety/hygiene & allergen policies and refer to Duty Manager as require
- Maintain cleanliness of internal & external coffee shop/Lounge areas at all times ensuring a tidy, clean & welcoming social area for customers.
- Ensure the safe use of equipment and cleaning materials within the centre by self and junior members of staff
- Train & mentor new colleagues recording appropriate milestones/progress in training pack.
- Write up daily specials on blackboard recording accurate nutritional information
- Maintain accurate stock records for all disposables, carrying out weekly stocktakes. Inform Lounge supervisor of stock required.
- Report equipment & maintenance defects to Duty Manager.
- Set up meeting room refreshments as required, under supervision.
- Prepare & deliver light refreshments/snacks to meeting/function rooms both in the Centre & throughout hospital site
- On occasion you may be required to prepare food & snacks adhering to food hygiene regulations, under supervision.
- Be responsible for checking in deliveries ensuring goods match delivery note and are stored appropriately.
- Be fully conversant with lunch & specials menus and pre- ordering processes.
- Clean crockery, cutlery etc. manually & using dishwasher for functions & daily service
- Be familiar with, adhere to all Centre policies, including, food safety/hygiene & allergen
- Be involved & contribute to team meetings.
- Act in a welcoming and helpful way as the first point of contact in DCHW , be confident in managing a wide variety of visitors and range of queries, face to face and on the phone
- Be able to use Outlook to monitor email boxes for club members’ queries, take food orders for The Lounge and make room bookings.
- Use the ‘Clubwise’ IT system to ensure members register into the centre successfully, to process new memberships and close accounts of those leaving and to take payments for activities or refreshments. Cash up at the end of the shift.
- Manage the electronic signing in and out of site contractors and issue and return passes and keys.
- Support, as necessary, DCHW with wellbeing initiatives
- Support accommodation team as required with bookings, arrivals and access
Manyleb y person
Qualifications
Meini prawf hanfodol
- Educated to GCSE level 3-9 (A – D) in Maths & English or equivalent demonstrable experience
Meini prawf dymunol
- Basic food hygiene certificate or equivalent proven knowledge and demonstrable experience
Knowledge & Experience
Meini prawf hanfodol
- Working with a wide cross section of the general public.
- Appreciation of customer care practices.
- Experience of cleaning and food handling procedures
- Food preparation experience
Aptitude & Abilities
Meini prawf hanfodol
- The ability to communicate effectively with a wide range of people
- Friendly & efficient communicator with the ability to provide excellent customer service
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Paul Phillips
- Teitl y swydd
- General Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01752 437911
Rhestr swyddi gyda University Hospitals Plymouth NHS Trust yn Gwasanaethau gweinyddol neu bob sector