Job summary
- Main area
- Admin Officer - Endoscopy
- Grade
- NHS AfC: Band 2
- Contract
- Secondment: 12 months
- Hours
- 28.5 hours per week (Part time - 28.5 hours per week)
- Job ref
- 216-EG-M6354669-A
- Employer
- University Hospitals Plymouth NHS Trust
- Employer type
- NHS
- Site
- Derriford
- Town
- PLYMOUTH
- Salary
- £22,383 Per Annum pro-rata
- Salary period
- Yearly
- Closing
- 23/07/2024 23:59
Employer heading
Admin Officer - Endoscopy
NHS AfC: Band 2
Job overview
We are looking for an Admin Officer to join our dynamic team of highly motivated individuals. The post is both interesting and varied and requires someone to show initiative and work as a member of a team. Applicants should have a responsible attitude and be able to demonstrate good communication skills, as regular liaison is required with patients, Trust personnel and the general public.
Please note that you will be required to work weekends and evenings.
Please contact Abigail Mullarkey (Administration Team Leader) via 01752 432758 or Stacie Bennett (Support Manager) [email protected] for further information about this post.
Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS at Risk staff throughout Devon who is able to display recent relevant experience as dictated by the Person Specification.
Main duties of the job
Responsible for providing a full clerical and administrative service to the Endoscopy Department.
Delivery of accurate and timely clerical service for the Endoscopy Department. The department consists of nurses, health care assistants, and an administration team. The Endoscopy Unit is part of the Gastroenterology Directorate and the majority of Consultant Surgeons, Gastroenterologists and Hepatologists use the facilities within the unit in order to carry out endoscopy diagnostic and therapeutic examinations.
Working for our organisation
We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.
PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission.
We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Detailed job description and main responsibilities
- To work as part of the administration team within Endoscopy providing and efficient and timely clerical service
- To assist in the day to day functionality of the Endoscopy office, including the booking of patients chronologically from the PTL waiting list
- To answer the telephone, dealing with enquiries whenever possible and at other times taking accurate messages and forwarding as appropriate. This includes discussing appointment details, preparation and medication with patients when appropriate.
- Working as part of the clerical team delivering partial booking for all patients who require endoscopy appointments.
- Working as part of the clerical team in order to deliver clerical pre-assessment to the patients prior to their appointments.
- To ensure that 2ww patients are booked in a timely fashion ensuring that the department achieves the Government targets, reporting any problems to the Office Manager.
- Keep all outpatient lists booked to full capacity in order to achieve best practice.
- To provide cover when other clerical staff are on leave.
- To check Endosoft reports ensuring that all patients who require a follow up appointment are appropriately booked.
- To respond to the changing needs of the department on a daily basis by providing a flexible approach to the working day, maintaining the existing excellent standard of service and continuing promotion of good working relationships.
Person specification
Knowledge & Experience
Essential criteria
- Proven knowledge of patient administration system
- Demonstrable written and verbal communication skills
Desirable criteria
- Demonstrable experience in a large clinical setting
Qualifications
Essential criteria
- GCSE’s 9-4 (A-C) in Maths & English and NVQ level 2 in either business administration or related subject or equivalent demonstrable experience
Desirable criteria
- Computer literate
Aptitude & Abilities
Essential criteria
- Demonstrable communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels
- Demonstrable Organisational skills
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Shannan Holden
- Job title
- Support Manager
- Email address
- [email protected]
- Telephone number
- 01752 432980
- Additional information
Shannan Holden telephone 01752 432980, email [email protected]
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