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Job overview

§  An exciting opportunity has arisen for an enthusiastic, reliable and motivated individual to join the medical imaging reception team.

§  We are looking for someone who will enjoy working within a busy and vibrant team,  who can prioritise their workload, and remain calm under pressure.

§   Applicants should demonstrate a mature and responsible attitude, be proactive and be able to use their initiative.

§  Plymouth Hospitals NHS Trust is an equal opportunities employer and is working towards a smoke-free working environment. Under the Trust's Green Commuter Strategy, onsite parking is restricted.

Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.

The post holder will:

§  To be part of the reception team in providing cover over the medical imaging department, duties include dealing patients at the front desk, making and taking telephone calls, using it systems, this is not exclusive.

Main duties of the job

To provide office management support to the Imaging Administration Team:

§  A team member providing reception support.

§  Assist with telephone calls from patients, GPs and Agencies in a courteous and helpful manner.

§  Dealing face to face with patients, carers and other professionals visiting the department, seeking advice when appropriate.

§  Assist with the tracing of patient notes.

§  To attend training and development opportunities.

§  Be aware of and follow the Health and Safety at Work Act, Security Policy and all other policies relating to Plymouth Hospitals NHS Trust.

§  Undertake other reasonable duties at the discretion of your Line Manager and/or a member of the Imaging team.

§  To bring defects in equipment to the notice of the Line Manager take immediate action to ensure that such equipment is withdrawn from service until satisfactorily repaired.

§  To report any incident to self, staff or patient and ensure that the correct form is filled out and action is taken concerning the incident.

§  To be involved in the formal staff appraisal scheme as an appraisee.

§  To undertake duties in line with the Trust’s Information Security and Control Policy, respecting the rights of patients, fellow staff and the Trust for information not to be passed on or made available to those without a need to know. To undertake other reasonable duties at the discretion of your Line Manager and the Imaging Directorate Office or a member of the Imaging team.

Working for our organisation

       We are a people business where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence, and great customer care. The Trust has great opportunities for career development in highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 431577 or email [email protected] . We recognise work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.