Job summary
- Main area
- Business Admin
- Grade
- Band 6
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 388-6239719-A&C
- Employer
- Torbay and South Devon NHS Foundation Trust
- Employer type
- NHS
- Site
- Aperture House
- Town
- Exeter
- Salary
- £35,392 - £42,618 per annum
- Salary period
- Yearly
- Closing
- 16/08/2024 23:59
Employer heading
Business Support Manager
Band 6
Job overview
The Peninsula Acute Provider Collaborative (PAPC) was established in May 2022 and is comprised of the 4 acute hospital trusts in Devon, Cornwall and the Isles of Scilly (the peninsula). Our ambition is ‘to work together to deliver high quality, safe, sustainable and affordable services as locally as possible’. We will achieve this by stabilising some of our more fragile services, working together to sustain care delivering high quality outcomes for the whole population and transforming care working as a joined-up system of services without organisational barriers.
We are now looking to appoint a programme team to work across Devon, Cornwall and the Isles of Scilly with the Chairs, Chief Executives, Chief Medical Officers, Directors of Strategy and clinical leaders to deliver this exciting and ambitious programme to shape and transform the future of NHS healthcare provision. These roles will be hosted by Torbay and South Devon NHS Foundation Trust.
The Programme Team will work with clinical colleagues to drive the design, implementation, and delivery of the PAPC agreed priorities, support the collaborative to stay focused on its vision and enhance the effectiveness of relationships and working arrangements between the member organisations. We are looking for people who are determined, driven to improve, experienced in the complexities of NHS healthcare delivery and in working with stakeholders to deliver impact for our patients, their families/carers, and our communities.
Main duties of the job
- Our Business Support Manager will support the team to ensure that the portfolio of tasks/projects is planned, managed and delivered effectively.
- They will support and inform the targeting of resources, monitoring, implementation, and evaluation of the tasks/projects by providing high quality support including complex information and analysis, communications and stakeholder management.
- Ensure accurate and open communication and co-ordination with a range of organisations and individuals, researching and drafting correspondence and papers and ensuring the management of specific tasks, lead reporting and analysis across a range of specialties, functions and projects.
- Be a key member of the team as well as supporting effective communication and stakeholder management, both internally and externally
Working for our organisation
The opportunity to join the PAPC and lead the delivery of a complex and large scale programme of improvement work should appeal to those project leaders who would relish the challenging but stimulating environment in which the Peninsula Trusts operate.
For the right people, these roles offer a real opportunity to make a positive impact on the provision of acute care to benefit the lives of over 1.2 million people living in the peninsula.
Detailed job description and main responsibilities
Communication and working relationships
- Provides relevant and timely specialist advice and guidance on functional and information matters
- Work with members of the team and key stakeholder to investigate the causes of any variance from plan/delivery targets and contribute to the implementation of solutions
- Support the development of internal and external communications where required by regular contact with the teams, stakeholders and Communications team
- Responsible for preparation of correspondence and complex papers, as directed by Manager
- Required to maintain constructive relationships with a broad range of internal and external stakeholders
- Participate in relevant internal and external working groups/projects, services, and initiatives which may be highly complex, sensitive, political, and contain contentious information with the aim of providing information and analytical advice to the teams
- Work with members of the team to develop and implement project data collection systems that will provide accurate and timely data
- Communicate information, risks, issues and dependencies, including briefings and reports to Project teams, sponsors and a range of internal and external staff
Analytical and judgement
- Undertake complex and detailed information analysis of specific projects/reports requiring high levels of concentration
- Update, maintain, organise, gather and analyse information to predict/meet future organisational and team needs by identifying best professional practice.
- Monitor and tracking risks and issues tracking mechanism and its proactive resolution and escalation processes
- Contribute to the information management of performance, taking a lead for specific projects
- Provide coordination of and participate in relevant meetings, reporting attendance and providing information advice and support where requested
- Ensure that data collected is analysed, reported by the team as appropriate and monitor the processing of data and information
Planning and organisation
- Contribute to the strategic planning making adjustments as necessary
- Support implementation of strategic modernisation/service improvement, public health, workforce or commissioning strategies and any associated action plans, in accordance with the agreed priorities of the team
- Contribute to the development of performance and governance strategies and the development and implementation of improvement programmes
- Contribute to the formulation of plans of up to three year and strategic direction within the team on issues, taking a lead for specific workstreams
- Deliver against objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines
Policy and service responsibility
- Proposes changes to own project/function, informing policy and making recommendations for other projects delivery
- Contribute to the review and development of existing information management systems and contribute to the development of an integrated approach to project management
Responsibility for finance, equipment and other resources
- Deliver against organisational objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines
- Support and inform teams on the targeting of resources, monitoring, implementing, evaluating and delivery of plans by providing sophisticated, high-quality information and analysis
- Continually strive for delivering project/function outcomes, value for money and greater efficiency
- Contribute to the financial delivery of the service ensuring it is cost effective and delivered on time
- Contribute to commissioning of goods and services, as required
Responsibility for supervision, leadership and management
- Provide specialist training, advice and support on own role/responsibilities where necessary
- Support training and induction of new staff
- Supervises team as required.
- Participate in the recruitment process of support staff
Information technology and administrative duties
- Operate within and provide enhancements to current management information, reporting to enhance decision making processes
- Updating, maintaining, organise, gather and analyse information to predict/meet future organisational and team needs by identifying best professional practice
- Lead on development, implementation, monitoring and evaluation of new information systems/databases as required
- Carry out timely and accurate information analysis and reporting on agreed areas of portfolio
- Responsible for the development and maintenance of databases required for regular reports
Responsibility for research and development
- Actively supports and contributes to the development of key performance indicators for the successful assessment of performance
- Test and review new concepts, models, methods, practices, products and equipment
- Contributes to ensuring there are processes in place for spreading and sharing learning and outcomes
Person specification
Experience and skills
Essential criteria
- Experience of project, improvement or change management
- Experience in communications and stakeholder management
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
- Evidence of success in efficient and effective project and programme management
- Skills for communication on complex matters and difficult situations, requiring persuasion and influence
- Skills for nurturing key relationships and maintaining networks
- Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues
- Problem solving skills and ability to respond to sudden unexpected demands
- Attention to detail combined with the ability to extract key messages from complex analysis
- Independent thinker with demonstrated good judgement, problem-solving and analytical skills
- Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support
- Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales
- Adaptability, flexibility and ability to cope with uncertainty and change
Desirable criteria
- Working knowledge of Microsoft Project ECDL or equivalent
- Previous experience in similar role in public sector
- A good understanding of the health and social care environment and roles and responsibilities within it
- Knowledge and experience of working within the Devon and Cornwall and Isles of Scilly healthcare system.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Issie Atcheson
- Job title
- Business Manager
- Email address
- [email protected]
- Telephone number
- 01803 396361
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