Job summary
- Main area
- Admin and Clerical
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Weekdays, weekends, bank holidays)
- Job ref
- 388-6433798-A&C
- Employer
- Torbay and South Devon NHS Foundation Trust
- Employer type
- NHS
- Site
- Dawlish community hospital
- Town
- Dawlish
- Salary
- £22,383 per annum
- Salary period
- Yearly
- Closing
- 02/08/2024 23:59
Employer heading
Receptionist/Ward Clerk/Clerical Officer
NHS AfC: Band 2
Job overview
To assist in the provision of ward clerk, clerical and receptionist support to the management and clinical teams within Dawlish and Teignmouth Community hospitals, covering all administrative areas within the departmental remit.
Main duties of the job
- Provide basic administration support to Coastal Community hospitals, MIU, OPD, Day Theatre, Dawlish Ward and hospital receptions as requested.
- Book patients into outpatient departments via the hospital computer system, ensuring that all data is correct, as quickly as possible
- Direct visitors to the hospital in a courteous , tactful and timely manner
- To accurately take messages, informing the appropriate individual as soon as possible
- To assist in the maintenance of an efficient key management system within the department
- To liase with all staff, patients and clinicians, both within and outside the Trust, acting appropriately and seeking advice as necessary.
- To ensure that confidentiality of information id maintained
- To undertake various clerical tasks i.e working on main reception, dealing with telephone enquiries, corresponding to enquiries via email, photocopying, requesting patient notes, moving and lifting patient notes, preparing clinics
Detailed job description and main responsibilities
- To receive clients to the various Departments within the Coastal Community Hospitals
- To courteously and efficiently receive enquiries including telephone calls, taking messages and ensuring that these are passed on to the appropriate person
- Communicate effectively in writing and verbally with internal- admin and clerical staff, management, nursing staff, medical personnel, therapist and ancillary staff. External- Patients and carers, members of the general public, GP practices, other hospitals both in and out of the area
- To be aware of and work to departmental and Trust protocols, policies and guidelines
- To report any accidents or defects in equipment, near misses, and untoward incidents, following Trust procedure
- to report estates defects and follow up as required
- To work on a rota basis weekends and Bank holidays to ensure adequate service cover is provided at all times
- Reliability and Flexibility is able to contribute to changing needs of the Admin team
- Ability to work within a team
Person specification
Qualifications and training
Essential criteria
- Previous demonstrable reception/ clerical experience
- Proven relevant ICT skills
- Previous experience of dealing face to face with the public
Desirable criteria
- Previous experience of working within hospital environment
- Knowledge of hospital systems
Employer certification / accreditation badges
Applicant requirements
The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Helen Thatcher
- Job title
- Deputy Matron
- Email address
- [email protected]
- Telephone number
- 01626 868500
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