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Crynodeb o'r swydd

Prif leoliad
Minor Injury Unit Receptionist
Gradd
Band 2
Contract
Parhaol
Oriau
Rhan-amser - 12 awr yr wythnos (No set days, Monday to Sunday, early and late shifts)
Cyfeirnod y swydd
320-MED-BUR-1385
Cyflogwr
University Hospitals of Derby and Burton NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Sir Robert Peel
Tref
Tamworth
Cyflog
£22,383 pro rata
Cyfnod cyflog
Yn flynyddol
Yn cau
23/07/2024 23:59
Dyddiad y cyfweliad
06/08/2024

Teitl cyflogwr

University Hospitals of Derby and Burton NHS Foundation Trust logo

Receptionist

Band 2

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

With over 13,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.

University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services.  The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds.  All individuals are valued and given every opportunity to succeed based on merit.

The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.

Armed Forces and Disability Confident guaranteed interview scheme

To further support the pledges in the Armed Forces Covenant and to make a positive contribution to support ex-armed forces personnel (veterans) make the transition to civilian life, the Trust has introduced a Guaranteed Interview Scheme for veterans who meets the essential criteria set out in the person specification, to help them overcome barriers to find civilian employment. The scheme will operate for all external recruitment.

The Trust is a Disability Confident Employer and committed to both employing and retaining people with disabilities.  This commitment is to guarantee an interview for any candidate that has disclosed a disability under the Equality Act 2010 and who meets the essential criteria set out in the person specification.  Reasonable adjustments under the Equality Act 2010 will be considered upon request.

Join us and help make a real difference to our Trust.

Here’s more about the role and what we’re looking for; 

Trosolwg o'r swydd

To provide an excellent administration and clerical service on MIU reception maintaining all admissions, discharges, transfers and enquiries as well as offering a friendly, polite and personal point of contact for patients and families.

Act as a first point of contact for MIU queries, demonstrating problem solving skills, common sense, good communication skills and empathy. To work under pressure and with varying workload.

Work in an efficient, flexible, supportive and approachable way to deal with constantly changing priorities and demands.

Maintain the quality of own work at a high standard.

Prif ddyletswyddau'r swydd

To carry out a basic triage of patients booking in taking into account severity of complaint and ensure clinical staff aware of their arrival as necessary

Work autonomously and without direct supervision to prioritise and complete the workload, using established practices and procedures, seeking senior support if appropriate.

Communicate effectively in order to process accurate information from patients and clinical staff.

On a daily basis the need to communicate with patients, & clinical staff which involves dealing with anxious patients and people with cultural or language difficulties as well as special needs and hearing impairments.

Provide empathy when dealing with highly sensitive areas.

Tact and diplomacy regularly required with those under the influence of drugs or alcohol and those who are rude, aggressive or distressed.

To communicate with multidisciplinary teams and outside agencies i.e. police, armed forces, prison officers

Closing date of applications: 23 July 2024

Interview date: 6 August 2024

Gweithio i'n sefydliad

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

  • Development opportunities, both professional and leadership development
  • On-going support from recruitment to when you join our team and beyond.
  • Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

  • We see on average 4810 OP appointments a day.
  • We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
  • An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
  • Our hospitals admit an average of 195 emergency patients daily.
  • Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
  • We are one of only 7 Trusts nationally with more than 50 operating theatres.
  • We carry out more than 140 elective procedures each working day.
  • UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers

Manyleb y person

Qualifications

Meini prawf hanfodol
  • GCSE English or equivalent
  • NVQ level II Customer Service or equivalent
  • Standard level of IT literacy
  • Standard keyboard skills - OCR/ECDL/GCSE or equivalent

Experience

Meini prawf hanfodol
  • Previous Administration experience
  • Previous experience of working with the public - Customer Care

Communications

Meini prawf hanfodol
  • Application form - good, coherent information contained
  • Attention to detail - spelling/correct job role/grammar
  • Supporting information

Bathodynnau ardystio / achredu cyflogwyr

No smoking policyArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerStep into healthArmed Forces CovenantNational Preceptorship for Nursing Quality Mark 2024

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Sarah Bridgwater
Teitl y swydd
Reception Team Leader
Cyfeiriad ebost
[email protected]
Rhif ffôn
01827 263835
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg