Job summary
Employer heading
Outpatient Physiotherapy & Musculoskeletal Service Administrator
NHS AfC: Band 2
The Trust is currently under-represented in terms of individuals from BME backgrounds and welcomes applicants from these communities. DCHS is also an LGBT inclusive employer. Selection will be on a basis of merit. The Trust has achieved the status of a Disability Confident Leader and guarantees to invite to assessment applicants who meet the criteria for the job vacancy. To ensure the diversity of the workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.
Be outstanding – join an outstanding team!
Job overview
At Derbyshire Community Health Services NHS FT we have an exciting opportunity for you to join our outstanding CQC rated Trust as a Band 2 Administrator.
We are looking to appoint a highly motivated, efficient and friendly individual to form part of our administration team. You will need to demonstrate excellent verbal skills who can deliver a high standard of customer care to our patients.
Work pattern can be arranged to meet the needs of the service and the successful candidate, the work base can also be negotiated.
Main duties of the job
To manage patient referrals by registering details on the electronic system, work on the telephone booking line to manage appointments and handling patient queries.
You will be the first point of contact for patients, offering a choice of appointments across Derbyshire.
You will book appointments and make appointment changes using System One.
Working for our organisation
Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.
We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people’s own homes and via virtual consultations.
Detailed job description and main responsibilities
PLEASE NOTE: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
You will provide administrative support to the Musculoskeletal service using ERS.
You will work on the Out Patient Physiotherapy telephone line booking appointments and handling patient queries. You will be the first point of contact for patients calling to book and change appointments at our out-patient physiotherapy department across Derbyshire.
You will deal directly with the general public and manage our electronic appointments booking system using System One to provide a customer centred service. You will ensure enquiries are dealt with appropriately and in a timely manner. You will book patient transport and interpreters as required.
Person specification
Education, Qualifications and Training
Essential criteria
- English Language GCSE level C or above (or equivalent)
- Maths GCSE level C or above (or equivalent)
Desirable criteria
- RSA 1
- ECDL or evidence of working towards
- NVQ level 2 in Customer Service
Experience and Knowledge Required
Essential criteria
- Customer service skills
- IT skills
- Electronic diary management & appointment system
- Excellent Communication skills
- Previous experience in SystmOne (TPP)
Desirable criteria
- Previous administration/clerical experience
- Basic knowledge of Medical Terminology
- Previous experience in medical/healthcare background
- Previous experience using Choose & Book / ERS
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Vicky Allen
- Job title
- Admin Team Lead
- Email address
- [email protected]
- Telephone number
- 07584 776165
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