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Job summary

Main area
Ward 313
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday - Friday)
Job ref
320-SURG-1087-A
Employer
University Hospitals of Derby and Burton NHS Foundation Trust
Employer type
NHS
Site
Royal Derby Hospital
Town
Derby
Salary
£23,615 pro rata / pa
Salary period
Yearly
Closing
28/11/2024 23:59
Interview date
10/12/2024

Employer heading

University Hospitals of Derby and Burton NHS Foundation Trust logo

Ward Receptionist

Band 2

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

With over 13,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.

University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services.  The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds.  All individuals are valued and given every opportunity to succeed based on merit.

The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.

Armed Forces and Disability Confident guaranteed interview scheme

To further support the pledges in the Armed Forces Covenant and to make a positive contribution to support ex-armed forces personnel (veterans) make the transition to civilian life, the Trust has introduced a Guaranteed Interview Scheme for veterans who meets the essential criteria set out in the person specification, to help them overcome barriers to find civilian employment. The scheme will operate for all external recruitment.

The Trust is a Disability Confident Employer and committed to both employing and retaining people with disabilities.  This commitment is to guarantee an interview for any candidate that has disclosed a disability under the Equality Act 2010 and who meets the essential criteria set out in the person specification.  Reasonable adjustments under the Equality Act 2010 will be considered upon request.

If you require support/adjustment with your application please contact the recruitment team on  01332 788466

Join us and help make a real difference to our Trust.

Here’s more about the role and what we’re looking for; 

Job overview

An exciting opportunity has arisen for a highly motivated and enthusiastic person to join our team. The main function of this role is to provide valuable clerical support to Ward 313.

Ward 313 provides 24/7 care to vascular/surgical patients. Under the shared care of specialist surgical/medical teams.  

Receptionist cover may be needed 5 days a week between the hours of 7am - 3pm. Receptionist are a vital part of our team on Ward 313.

They work closely with a wide range of disciplines. The Role is varied and requires a flexible approach. Ward based knowledge is desirable with a range of administrative procedures including case note tracking.

An ability and willingness to be involved in service improvement including data collection and active involvement in Quality Improvement  Projects . The Successful candidate will also be required to support other colleagues  with admin duties  and support the development and adaptation of the  role of the receptionist  to mirror the demands of the Unit.

Your role as a receptionist is vital to the overall smooth running of the ward, you will be the first people our patients and visitors as well as staff will be greeted by.

Main duties of the job

The role of the receptionist within the ward is varied and fast paced, encompassing a variety of responsibilities to support the high standard of care given to patients. This includes but is not limited to:

  • Using clinical software to manage patient information and location.
  • Appropriately filing patient notes
  • Admitting/discharging patients using the Trust systems
  • Engaging in communication with patients, relatives, visitors  and staff alike
  • Scanning documentation 
  • Ensuring adequate levels of clerical supplies 
  • Liaising with other areas of the hospital to help support patient care.
  • Working knowledge of Systems such as Excel, Power Point, Word, saffron
  • Taking telephone calls and sharing information to staff at UHDB and other organisations
  • Making appointments for patients
  • Non clinical care of patients ie. supporting them with post/phone calls/ordering taxis/complete feedback 
  • Admin support to the sisters ie. Type letters/take minutes of meetings
  • Manage post
  • Audits

You will be required to use a number of Trust databases to admit and discharge patients as well as locating case notes. Your duties will also involve meeting and greeting patients and carers as well as the many visiting staff. 

Closing date of applications:  28th November 2024

Interview date: 10th December 2024

Working for our organisation

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

  • Development opportunities, including both professional and leadership development
  • On-going support through every step of the way from recruitment to when you join our team and beyond.
  • A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts about our Trust:

  • We see on average 4810 OP appointments per day.
  • We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
  • An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
  • Our hospitals admit an average of 195 emergency patients daily.
  • Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
  • We are one of only 7 Trusts nationally with more than 50 operating theatres.
  • We carry out more than 140 elective procedures each working day.

Detailed job description and main responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers

 

Person specification

Education

Essential criteria
  • Good standard of education (GCSE/CSE/0 Level)

Essential guidance

Essential criteria
  • Demonstrable clerical experience
Desirable criteria
  • Reception experience on a ward

Essential guidance

Essential criteria
  • Ideally ward based but knowledge of IT systems is an advantage

Employer certification / accreditation badges

No smoking policyArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerStep into healthArmed Forces CovenantNational Preceptorship for Nursing Quality Mark 2024

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

If we receive a high number of applications for this position we reserve the right to withdraw the post before the closing date, therefore it is advisable that you apply as early as possible to avoid disappointment. Please ensure that you had read the Job Description and Person Spec and that you meet the criteria before applying.

Documents to download

Apply online now

Further details / informal visits contact

Name
Heather Daniels
Job title
Senior Sister
Email address
[email protected]
Telephone number
01332 788313

If you have problems applying, contact

Address
Recruitment Centre
Rehab Block, Level 3
Royal Derby Hospital
Telephone
01332 788466
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