Job summary
- Main area
- Imaging
- Grade
- Band 2
- Contract
- Permanent: 8:30-17:00, Mon-Fri. May include evening and weekend working on a rota basis.
- Hours
- Full time
- Part time
- Job ref
- 320-CDCS-3325
- Employer
- University Hospitals of Derby and Burton NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Derby Hospital
- Town
- Derby
- Salary
- £23,615 pa
- Salary period
- Yearly
- Closing
- 03/12/2024 23:59
- Interview date
- 17/12/2024
Employer heading
Pathway Support
Band 2
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
With over 13,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.
University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services. The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.
As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds. All individuals are valued and given every opportunity to succeed based on merit.
The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.
Armed Forces and Disability Confident guaranteed interview scheme
To further support the pledges in the Armed Forces Covenant and to make a positive contribution to support ex-armed forces personnel (veterans) make the transition to civilian life, the Trust has introduced a Guaranteed Interview Scheme for veterans who meets the essential criteria set out in the person specification, to help them overcome barriers to find civilian employment. The scheme will operate for all external recruitment.
The Trust is a Disability Confident Employer and committed to both employing and retaining people with disabilities. This commitment is to guarantee an interview for any candidate that has disclosed a disability under the Equality Act 2010 and who meets the essential criteria set out in the person specification. Reasonable adjustments under the Equality Act 2010 will be considered upon request.
If you require support/adjustment with your application please contact the recruitment team on 01332 788466
Join us and help make a real difference to our Trust.
Here’s more about the role and what we’re looking for;
Job overview
We require three enthusiastic, organised and flexible individuals to support patient scheduling and reception duties within the Imaging Business Unit at University Hospitals of Derby and Burton (UHDB) NHS Foundation Trust. The post will be primarily based at our Royal Derby Hospital with a requirement for cross site working at our Florence Nightingale Community Hospital.
The Imaging Business Unit is a diverse and exciting department with services delivered across 2 acute hospitals at Royal Derby Hospital and Queens Hospital Burton as well as 7 community sites throughout Derbyshire and East Staffordshire.
Responsibilities of this role will include reception duties, administration and clerical support for the scheduling of patients requiring diagnostic tests across a number of different clinical areas within Imaging, e.g. X-Ray, Ultrasound, CT Scan, MRI Scan, Nuclear Medicine, Bone Density.
There are opportunities for personal development within both admin and clerical and clinical teams within the Imaging Team.
The hours of this post are contracted at 37.5hrs, however part-time hours may be considered. Evening and weekend cover may be required on a rota basis. This is a cross site contracted role, which could include covering at Florence Nightingale Community Hospital, Derby.
Main duties of the job
Applicants must be confident communicators with the ability to liaise with colleagues and patients. Essential qualities are strong organisational/time management skills with the ability to multi-task and work under pressure. Flexibility is required as the post holders will be required to work across UHDB.
Applicants should have demonstrable experience of working in a busy customer-focussed or care environment or have call handling and reception experience. Applicants must be experienced in using IT systems and/or appointment systems although training will be given.
Core skills/qualifications include: educated to English Language and Mathematics at O’ level/GCSE level, IT literacy, good written and verbal communication skills, the ability to work as part of a team and individually, with minimal supervision.
Closing date of applications: 03 December 2024
Interview date: 17 December 2024
Working for our organisation
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
- Development opportunities, both professional and leadership development
- On-going support from recruitment to when you join our team and beyond.
- Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts:
- We see on average 4810 OP appointments a day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
- UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Detailed job description and main responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers
Person specification
Good written communication
Essential criteria
- Good written communication on application form
- Demonstrates the experience and ability to communicate across different staff groups both verbally and in a written form
- Demonstrates a good standard of education in English and Maths (O Level, GCSE)
Customer service experience
Essential criteria
- Demonstrates experience in a patient facing/customer service environment
Admin office experience
Essential criteria
- Demonstrates experience of working in an office environment and familiarity with office roles and responsibilities (taking telephone calls, processing paperwork, maintaining records
- Demonstrates experience working with a team as well as undertaking tasks on their own
- Demonstrates experience making and receiving telephone calls and being a point of contact for customers/patients
IT literacy
Essential criteria
- Demonstrates experience working with different IT systems and managing data
- Good working knowledge of MS Office
- Experience handling multiple data sources (across IT systems and paper based)
Desirable criteria
- Knowledge and experience of Imaging based IT
Organisational skills
Essential criteria
- Demonstrates experience and the ability to prioritise their own workload
- Demonstrates experience managing multiple tasks
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Rahyka Pasha
- Job title
- Team Leader
- Email address
- [email protected]
- Telephone number
- 07385954878
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