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Prif leoliad
Clinical Measurement Dept
Gradd
Band 2
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos (Monday - Saturday)
Cyfeirnod y swydd
320-MED-1371-A
Cyflogwr
University Hospitals of Derby and Burton NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Royal Derby Hospital
Tref
Derby
Cyflog
£22,383 pro rata pa
Cyfnod cyflog
Yn flynyddol
Yn cau
27/08/2024 23:59

Teitl cyflogwr

University Hospitals of Derby and Burton NHS Foundation Trust logo

Pathway Support (Waiting List)

Band 2

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

With over 13,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.

University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services.  The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds.  All individuals are valued and given every opportunity to succeed based on merit.

The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.

Armed Forces and Disability Confident guaranteed interview scheme

To further support the pledges in the Armed Forces Covenant and to make a positive contribution to support ex-armed forces personnel (veterans) make the transition to civilian life, the Trust has introduced a Guaranteed Interview Scheme for veterans who meets the essential criteria set out in the person specification, to help them overcome barriers to find civilian employment. The scheme will operate for all external recruitment.

The Trust is a Disability Confident Employer and committed to both employing and retaining people with disabilities.  This commitment is to guarantee an interview for any candidate that has disclosed a disability under the Equality Act 2010 and who meets the essential criteria set out in the person specification.  Reasonable adjustments under the Equality Act 2010 will be considered upon request.

Join us and help make a real difference to our Trust.

Here’s more about the role and what we’re looking for; 

Trosolwg o'r swydd

An exciting opportunity has arisen for a flexible and motivated individual to join the Clinical Measurement team.

You will support the existing Waiting List Team by providing a quality and efficient service to our physiologists and patients.

You will act as the first point of contact for patients and clinical staff arriving in our department, you must ensure that all queries are answered with skill, sensitivity and in a courteous and professional manner.

You will be managing a waiting list and contacting patients to offer them an appointment. 

Prif ddyletswyddau'r swydd

Responsibilities of this role cover a wide range of administration and clerical duties including clinic preparation, waiting list management, appointment scheduling, reception duties and dealing with a wide range of telephone queries. Therefore, a flexible approach to workload is required.

You must be a confident communicator with the ability to liaise with staff at all levels, including peers, Physiologists, Nurses, Consultants and Management. You will also need to demonstrate good customer service skills as interaction with patients and relatives will be a daily occurrence.

Essential qualities include strong organisational and time management skills with the ability to multi-task and work under pressure.

You should be able to demonstrate previous experience within an administrative role.

Core skills /qualifications include IT literacy, good written and communication skills, educated to NVQ level ll in Customer Service or equivalent and English Language O'level/GCSE.

Closing date of applications: 27 August 2024

Interview date: 10 September 2024

Gweithio i'n sefydliad

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

  • Development opportunities, both professional and leadership development
  • On-going support from recruitment to when you join our team and beyond.
  • Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

  • We see on average 4810 OP appointments a day.
  • We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
  • An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
  • Our hospitals admit an average of 195 emergency patients daily.
  • Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
  • We are one of only 7 Trusts nationally with more than 50 operating theatres.
  • We carry out more than 140 elective procedures each working day.
  • UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers

Manyleb y person

Experience

Meini prawf hanfodol
  • Office experience
  • Face to face customer/patient contact)
  • NHS office experience
  • Clerical experience booking appointments
  • IT Skills
  • NHS system experience

Qualifications

Meini prawf hanfodol
  • GCSE English or equivalent

Bathodynnau ardystio / achredu cyflogwyr

No smoking policyArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerStep into healthArmed Forces CovenantNational Preceptorship for Nursing Quality Mark 2024

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Laura Seed
Teitl y swydd
Admin Team Manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
01332 789262
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg