Job summary
Employer heading
Audiology Clerical Assistant / Booking Clerk
Band 2
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
With over 13,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.
University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services. The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.
As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds. All individuals are valued and given every opportunity to succeed based on merit.
The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.
Armed Forces and Disability Confident guaranteed interview scheme
To further support the pledges in the Armed Forces Covenant and to make a positive contribution to support ex-armed forces personnel (veterans) make the transition to civilian life, the Trust has introduced a Guaranteed Interview Scheme for veterans who meets the essential criteria set out in the person specification, to help them overcome barriers to find civilian employment. The scheme will operate for all external recruitment.
The Trust is a Disability Confident Employer and committed to both employing and retaining people with disabilities. This commitment is to guarantee an interview for any candidate that has disclosed a disability under the Equality Act 2010 and who meets the essential criteria set out in the person specification. Reasonable adjustments under the Equality Act 2010 will be considered upon request.
Join us and help make a real difference to our Trust.
Here’s more about the role and what we’re looking for;
Job overview
An exciting opportunity has arisen for a Band 2 Clerical Assistant/Booking Clerk, to join our Audiology Administration Team. We provide services in multiple sites across Southern Derbyshire. This post will require working between the Royal Derby Hospital and the Florence Nightingale Community Hospital in Derby.
As the first point of contact for our patients, you must be enthusiastic, possess excellent interpersonal, organisation and communication skills, demonstrate a clear telephone manner and be highly motivated.
Essential qualities needed are strong organisational skills with the ability to multitask, and support other members of the team when required to do so.
Applicants should demonstrate previous experience of working within a customer/patient orientated environment and should have experience using IT systems.
Previous applicants need not re-apply
Main duties of the job
Following a period of training, you will be expected to input data through our Lorenzo and Auditbase (Audiology patient management) IT systems.
Your main duties will include booking/rearranging patient appointments by telephone/email/text, inputting data, posting out accessories, booking in ear moulds from the laboratory and general administrative duties.
It is desirable that you have previous experience of working with the general public ideally within a healthcare environment and also dealing with high volumes of calls on daily basis.
The post holder is required to provide clerical support ensuring that the
professional and caring image of the department is maintained at all times. The post will involve patient contact via telephone/email/text and occasionally face2face and a range of clerical duties intended to ensure the smooth and efficient operation of the departmental systems.
This post is 37.5 hours per week (Monday-Friday) and may be either full time, part time or job share.
Closing date of applications: 1st August 2024
Date of interview: 15th August 2024
Working for our organisation
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
- Development opportunities, including both professional and leadership development
- On-going support through every step of the way from recruitment to when you join our team and beyond.
- A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts about our Trust:
- We see on average 4810 OP appointments per day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
Detailed job description and main responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers
Person specification
Qualifications
Essential criteria
- GCSE (Grade C or above) or equivalent qualification in English
Experience
Essential criteria
- customer/patient services
Desirable criteria
- Demonstrable experience working in a hospital setting
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jonathan Butler
- Job title
- Head of Adult Audiology (Derby)
- Email address
- [email protected]
- Telephone number
- 01332 786564
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