Job summary
- Main area
- Project Support Officer - Technical and Administrative
- Grade
- NHS AfC: Band 5
- Contract
- Fixed term: 12 months (Funding currently approved for 12 months only, however, potential to be extended beyond the initial 12 months and then on an annual basis thereafter.)
- Hours
- Full time - 37.5 hours per week (The post holder will be expected to work from NHS Scarsdale (Chesterfield) a minimum of two days per week.)
- Job ref
- 996-ICB-4624-24
- Employer
- NHS Derby and Derbyshire ICB
- Employer type
- NHS
- Site
- NHS Scarsdale
- Town
- Chesterfield
- Salary
- £28,407 - £34,581 per annum, pro-rata
- Salary period
- Yearly
- Closing
- 28/07/2024 23:59
Employer heading
Digital and Project Support Officer
NHS AfC: Band 5
NHS Derby and Derbyshire Integrated Care Board (ICB) is the health statutory body for the Derby City and Derbyshire population. ICSs are partnerships of health and care organisations that come together to plan and deliver joined-up services and to improve the health of people who live and work in their area. Serving a total population of 1,053,000 with a budget of over £1.6 billion the ICB has a staff base of approximately 500 people.
At DDICB we are passionate about making diversity and inclusion part of our DNA. We have staff engagement forums, a diversity and inclusion network run by and for our people and aim for a workforce demography representative of the local community. Together, we are building an inclusive culture, where difference is celebrated and people feel able to bring their whole self to work.
We are a disability confident employer and offer a range of family friendly, flexible working arrangements and inclusive employment policies, to support our people in the workplace.'
Job overview
Reporting to the Service Delivery and Change Manager within the ICB's Digital Development & Information Governance team, the Digital and Project Support Officer will be responsible for a number of technical and administrative functions underpinning the agreed work programme.
The successful candidate will ideally have a background in technical support - working with colleagues to build and support the mobile telephony estate within the ICB. They will also be responsible for managing a number of shared mailboxes - answering queries, triaging questions, escalating to other members of the team and other teams as necessary.
The successful candidate will be responsible for helping the team to collect themes for queries, create knowledge desk articles and to redirect queries to content already published on the Intranet and other support sites. Also, to regularly review content on the Intranet and other sites to update these and ensure the information remains relevant.
Main duties of the job
The ideal candidate will have experience of working within the NHS within a similar role and within the Derbyshire health and social care system. We would still encourage applications from candidates who have transferable skills and experience from other sectors.
When required, the successful candidate will be expected to support the Information Governance Officer and Information Standards Lead in supporting the operational needs of the ICB and Primary and to pick up project work and other requests as required.
Funding for this post has currently been approved for 12 months only, however, there is potential to be extended beyond the initial 12 months and then on an annual basis thereafter.
Working for our organisation
At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.
Detailed job description and main responsibilities
Manage Subject Access Requests (SAR):
- Provide support and advice to patients, staff and the public on access to their personal information
- Maintain and update the IG SAR register
- Monitor and track SARs to ensure compliance with deadlines
Incident Management
- Ensure the timely and accurate reporting of IG incidents ensuring compliance with appropriate legislation and best practice;
- Provide high quality support for Information incident management and investigations as required internally and by the organisation;
- Support the investigation process of ICO complaints, including the information collation, reviewing reports and implementation/monitoring of recommendations;
- Responsible for coordinating and updating of the intranet and internet sites on behalf of the Information Governance and Digital Development Teams.
Digital and Technical Duties
- Maintain and build Operating System images and deploy to laptops as when required;
- Responsible for build and deployment of mobile phones and other mobile devices, including the transfer of any user content;
- Configure IT systems and software to ICB requirements, including ITSM, With Secure mobile protection, Manage Enginde desktop central and OS deployer;
- Support IT hardware such as Video conferencing equipment, dual monitor setups, Projectors and Smart Televisions;
- Travel to various corporate and primary care sites to undertake troubleshooting, build and other activities as required;
The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager;
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.
Person specification
Values
Essential criteria
- Demonstrate the behaviours that underpin the ICBs core value of 'One Team'
Education and Experience
Essential criteria
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area;
- Experience within an IT setting with experience of end user computing, first and second level support, including hardware and software support, PC and peripherals setups, troubleshooting and repairs.
- Broad knowledge of Information Governance
- Experience within an IT setting with experience of end user computing, first and second level support, including hardware and software support, PC and peripherals setups, troubleshooting and repairs;
- Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support;
- Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales;
Desirable criteria
- Knowledge of administrative procedures, project management or information analysis;
- Basic knowledge of project principles;
- Previously worked in similar position within the public sector;
- Ability to pull together comprehensive draft reports, data and letters. Negotiating, networking and persuasive skills;
- Independent thinker with demonstrated good judgement, problem-solving and analytical skills;
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Umar Khan
- Job title
- Service Delivery and Change Manager
- Email address
- [email protected]
If you have problems applying, contact
- Address
-
Recruitment Team
Derbyshire Healthcare NHS Foundation Trust
1st Floor Kingsway House (Entrance D)
Kingsway
Derby
DE22 3LZ
- Telephone
- 07900 135638
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