Job summary
- Main area
- Service Management
- Grade
- DSFS Grade G
- Contract
- Fixed term: 24 months (Full time)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 166-DSFS-6759084
- Employer
- Derbyshire Support Facilities Services
- Employer type
- NHS
- Site
- DSFS Holmewood Offices
- Town
- Chesterfield
- Salary
- £78,000 - £98,000 Subject to Job Evaluation outcome - pro rata per annum
- Salary period
- Yearly
- Closing
- 13/11/2024 08:00
Employer heading
Assistant Director – Service Delivery (EMAP DDC Programme)
DSFS Grade G
Job overview
The East Midlands Acute Providers Digital Design Collaborative (EMAP DDC)
The Digital Design Collaborative (DDC) is a group of NHS Acute Trusts in the East Midlands Region of England who have come together to strategically plan and collaborate on their collective digital transformation journey, with the ambition to strategically operate as one health care system.
The DDC vision is We will have the best EPR in the NHS for the benefit of our patients, staff and population. This will be achieved by:
- Prioritising safety in our journey to improving patient care ensuring highest standards of safety and wellbeing
- Adding value to the working lives of our staff and empowering them to deliver exceptional patient outcomes with ease and confidence
- Contribute to the creation of a healthcare landscape where excellence is the norm, innovation is embraced, and the benefits of the collaboration are fully realised
The DDC member organisations have embarked on a digital excellence journey to implement a nationally leading Electronic Patient Record (EPR) system that will transform the quality of care for their patients and staff by having instantly accessible information using the latest mobile technology, reducing paper usage and utilising clinical decision support tools.
DSFS is proud to be supporting the EMAP DDC in the delivery of its vision.
Main duties of the job
The Assistant Director of Service Delivery (EMAP DDC) will support the strategic and operational leadership of the EMAP DDC team, ensuring that high-quality services are consistently provided to meet and exceed client expectations. The role is integral to optimising processes, ensuring client satisfaction, and enhancing the efficiency and effectiveness of service delivery within the EMAP DDC organisations.
As the Assistant Director, you will oversee daily operations, manage service delivery teams, and collaborate closely with internal and external stakeholders to drive operational excellence. You will also play a pivotal role in implementing continuous improvement initiatives, driving key performance indicators (KPIs), and supporting organisational growth and transformation efforts.
Working for our organisation
Derbyshire Support and Facilities Services (DSFS) is a subsidiary company that’s 100% owned by Chesterfield Royal Hospital NHS Foundation Trust.
DSFS has just over 900 staff in Facilities, Estates, Procurement, ICT, Patient Records, Switchboard, Finance and Clinical Engineering. Very much part of the ‘Chesterfield Royal family’, DSFS builds on solid NHS foundations to offer a more commercial approach that’s dynamic, flexible and proactive.
DSFS are proud to be striving to achieve a truly diverse and inclusive workforce by valuing and welcoming everyone’s abilities, uniqueness and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together.
Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered
Detailed job description and main responsibilities
Please see the Job description and Person Specification in the attachments. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.
Person specification
Qualifications and Training
Essential criteria
- Educated to master’s degree level in a relevant subject or equivalent level of experience working at a similar level in a specialist area.
- On-going self-led programme of Continuous Professional Development
Desirable criteria
- Knowledge of service delivery and process improvement frameworks (e.g., Lean, Six Sigma).
- Managing Successful Programmes (MSP) Practitioner
- ITIL Practitioner
Experience
Essential criteria
- Extensive experience (5+ years) in a senior service delivery or operations management role within a fast-paced, customer-focused environment.
- Proven track record of managing teams and implementing service delivery improvements that enhance efficiency, quality, and customer satisfaction.
- Proven and significant leadership experience.
- Significant management experience at senior level in a service delivery industry.
- Demonstrated ability to manage budgets and resources effectively, aligning operations with strategic business goals.
- Experience of identifying and delivering cost improvement plans / efficiency savings programmes.
- Experience of producing business cases for decision making.
- Experience of leading change and improvements in a changing environment.
Desirable criteria
- Demonstrable responsibility for overseeing and delivering an enterprise level change and improvement Programme.
- Commercial expertise.
Skills & Knowledge
Essential criteria
- Strong leadership abilities with experience in team management, coaching, and motivating teams to achieve performance targets.
- Ability to translate strategic goals into operational plans, aligning resources and processes to achieve objectives.
- Proactive approach to identifying and resolving operational challenges with innovative, sustainable solutions.
- Excellent analytical and data interpretation skills, with experience in tracking KPIs and using insights to drive operational improvements.
- Strong commitment to customer satisfaction, with the ability to understand and respond to client needs effectively.
- Experience of motivating and inspiring staff to work together to achieve a common objective.
- Ability to delegate effectively.
- Ability to work effectively between strategic and operational activities where required.
Desirable criteria
- Practical experience of working with and at a board level in an assurance role.
- Detailed understanding of programme management methodologies.
Personal Attributes and Other Requirements Specific to the Role
Essential criteria
- Excellent written and verbal communication skills, with the ability to influence and collaborate across various levels of the organisation.
- Dynamic personality and the ability to build trusted stakeholder relationships and wider support networks.
- Team player.
- Professional work approach.
- Car Owner with the ability to travel to DDC member sites across the EMAP network.
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Ian Hazel
- Job title
- Director of ICT & Infrastructure
- Email address
- [email protected]
- Telephone number
- 01246 513360
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