Neidio i'r prif gynnwys
Arhoswch, yn llwytho

Crynodeb o'r swydd

Prif leoliad
Therapies Receptionist
Gradd
Band 2
Contract
Parhaol
Oriau
Rhan-amser - 30 awr yr wythnos
Cyfeirnod y swydd
320-CDCS-BUR-3099
Cyflogwr
University Hospitals of Derby and Burton NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Queen's Hospital Burton
Tref
Burton on Trent
Cyflog
£22,383 pro rata pa
Cyfnod cyflog
Yn flynyddol
Yn cau
16/07/2024 23:59
Dyddiad y cyfweliad
30/07/2024

Teitl cyflogwr

University Hospitals of Derby and Burton NHS Foundation Trust logo

Therapy Receptionist

Band 2

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

With over 13,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.

University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services.  The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds.  All individuals are valued and given every opportunity to succeed based on merit.

The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.

The Trust is a Disability Confident Employer and committed to both employing and retaining people with disabilities.  This commitment is to guarantee an interview for any candidate that has disclosed a disability under the Equality Act 2010 and who meets the essential criteria set out in the person specification.  Reasonable adjustments under the Equality Act 2010 will be considered upon request.

 

Join us and help make a real difference to our Trust.

Here’s more about the role and what we’re looking for; 

Trosolwg o'r swydd

An exciting opportunity has arisen within the Therapy Reception Team at Queen’s Hospital, Burton-on-Trent. We are looking to recruit an enthusiastic and motivated individual to join our small but dedicated reception team.  The successful candidate will have administrative, customer services or reception experience, excellent interpersonal skills with a commitment to customer/patient care and a flexible approach to working.

If you consider you can fulfil the following criteria you may be interested in joining our Reception team.

  • Good level of education and have experience in Administration and Clerical duties with good keyboard skills
  • Ability to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions
  • Excellent communication skills and customer service skills including face to face contact with the general public
  • Experience of working on in a busy reception environment
  • Ability to exercise initiative and demonstrate a consistently high standard of professionalism whilst being aware of the need for confidentiality and integrity
  • Ability to absorb and process complex, detailed outpatient clinic and patient information
  • Ability to remain calm and work well under pressure, whilst having the ability to carry out a wide variety of tasks
  • Previous experience of working in an outpatient department within an NHS setting is preferred would be desirable.

Prif ddyletswyddau'r swydd

As an Outpatient Receptionist your main responsibilities will be to provide a friendly, welcoming and professional first point of contact, on the telephone and in person, to patients and a range of health care professionals.  Reception duties will be complex and varied.

They include welcoming and booking patients into clinics, booking appointments, dealing with enquiries, input data on to Trust computer systems as well as other clerical duties required to support the efficient and effective running of the Therapies department.  Full training will be provided.

This is a part-time post working 30 hours per week on a rota basis.  The successful post holder will be expected to cover colleagues in times of sickness and annual leave.

This career has lots of job satisfaction on a daily basis, as you’ll be helping patients and their families with their requirements and providing administration support in their on-going healthcare.  If you are a committed and dedicated person who has an ambition to make a difference then this is the job for you.

We can offer you the opportunity to work in a supportive team, with regular supervision from your line manager to further develop your skills in this area of work. You will also have an annual appraisal in which personal and professional development needs will be identified and a plan agreed on how these can best be achieved.

Closing date of applications:  16 July 2024

Interview date: 30 July 2024

Gweithio i'n sefydliad

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

  • Development opportunities, both professional and leadership development
  • On-going support from recruitment to when you join our team and beyond.
  • Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

  • We see on average 4810 OP appointments a day.
  • We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
  • An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
  • Our hospitals admit an average of 195 emergency patients daily.
  • Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
  • We are one of only 7 Trusts nationally with more than 50 operating theatres.
  • We carry out more than 140 elective procedures each working day.
  • UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers

Manyleb y person

Qualifications

Meini prawf hanfodol
  • English A-C
  • Standard level of IT literacy
Meini prawf dymunol
  • NVQ level II/III in Customer Service or equivalent

Experience

Meini prawf hanfodol
  • Demonstrate administrative experience
Meini prawf dymunol
  • Experience of working within a hospital setting
  • Experience of patient administration systems i.e. Meditech, Lorenzo

Skills

Meini prawf hanfodol
  • Work independently and as part of a team

Bathodynnau ardystio / achredu cyflogwyr

No smoking policyArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerStep into healthArmed Forces CovenantNational Preceptorship for Nursing Quality Mark 2024

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Danielle Fox
Teitl y swydd
Service Coordinator
Cyfeiriad ebost
[email protected]
Rhif ffôn
01283 566333
Gwybodaeth i gefnogi eich cais

Jisha Jose

Email : [email protected]

 Ext:- 5126 or 5249

Os ydych yn cael problemau'n gwneud cais, cysylltwch â

Cyfeiriad
University Hospital of Derby and Burton NHS Foundation Trust
Training Centre
Rehab Block
Level 3
Derby
Derbyshire
DE22 3NE
Rhif ffôn
01332 788466
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg