Job summary
- Main area
- Community Outptaients
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 24 hours per week (3 days per week, (3 x 7.5 days) days to be confirmed)
- Job ref
- 320-TWS-1725
- Employer
- University Hospitals of Derby and Burton NHS Foundation Trust
- Employer type
- NHS
- Site
- St Oswalds
- Town
- Ashbourne
- Salary
- £22,383 pro rata pa
- Salary period
- Yearly
- Closing
- 08/08/2024 23:59
- Interview date
- 22/08/2024
Employer heading
Health Records Officer / Receptionist
Band 2
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
With over 13,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.
University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services. The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.
As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds. All individuals are valued and given every opportunity to succeed based on merit.
The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.
Armed Forces and Disability Confident guaranteed interview scheme
To further support the pledges in the Armed Forces Covenant and to make a positive contribution to support ex-armed forces personnel (veterans) make the transition to civilian life, the Trust has introduced a Guaranteed Interview Scheme for veterans who meets the essential criteria set out in the person specification, to help them overcome barriers to find civilian employment. The scheme will operate for all external recruitment.
The Trust is a Disability Confident Employer and committed to both employing and retaining people with disabilities. This commitment is to guarantee an interview for any candidate that has disclosed a disability under the Equality Act 2010 and who meets the essential criteria set out in the person specification. Reasonable adjustments under the Equality Act 2010 will be considered upon request.
Join us and help make a real difference to our Trust.
Here’s more about the role and what we’re looking for;
Job overview
To provide a courteous and efficient outpatients/reception service.
To provide administrative support to the outpatient department.
This involves working closely and communicating effectively with a Multidisciplinary team using initiative, tact, and diplomacy.
To work as part of the health records team ensuring an efficient, high quality and timely service is provided. This includes the searching and preparing of clinical records.
To ensure that all clinical coding outcomes are correctly recorded for payment by results meeting required targets dates.
To scan new patient referrals onto CITO and maintain the accuracy of documents recorded on the PAS system.
To ensure that RTT (referral to treatment) rules are followed and recorded from correctly from the clinical input on outcome forms, this in order that the trust meets government targets.
To provide a helper service to the Xray service, assisting the Radiographer
Book Ultrasound and Xray appointments for patients
Main duties of the job
Provide a courteous and efficient reception service to all Patients, make new and follow up appointments for outpatients using Lorenzo & System One and Xray and Ultrasound appointments on the CRIS system. generating letters and completing Outpatients Outcomes.
Ensure that the 18-week RTT (referral to treatment) end date is captured on SystemOne and Lorenzo.
To scan new patient referrals onto CITO and maintain the accuracy of documents recorded on the PAS system.
To file documentation. To collate case notes in a timely manner ensuring that items are correct ready for the clinics, booking casenotes out to new destination and sending to the relevant departments
To sort and prepare the contents of case notes the folders and in accordance with the case note maintenance policy remove identified documentation sort and prepare items for scanning onto CD ensuring information is coded to ensure that all items can be identified and retrieved as and when required.
To check the case note attendance details, dates and alert sheets against the Patient Administration System to ascertain if the notes can either be destroyed, fall into the category of offsite storage or need to be merged with another active set of notes.
Answer general telephone and face to face enquiries in the department.
Book relevant appointments for Xray and Ultrasound clinics
Closing date of applications: 8 August 2024
Interview date: 22 August 2024
Working for our organisation
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
- Development opportunities, both professional and leadership development
- On-going support from recruitment to when you join our team and beyond.
- Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts:
- We see on average 4810 OP appointments a day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
- UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Detailed job description and main responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers
Person specification
Good written communication
Essential criteria
- Good written communication on application form
- Demonstrates the experience and ability to communicate across different staff groups both verbally and in a written form
- Demonstrates a good standard of education in English and Maths (O Level, GCSE) (2)
Desirable criteria
- Experience using Lorenzo PAS system
- Experience using CRIS system
Customer service experience
Essential criteria
- Demonstrates experience in a patient facing/customer service environment
Admin office experience
Essential criteria
- Demonstrates experience working with a team as well as undertaking tasks on their own
- Demonstrates experience making and receiving telephone calls and being a point of contact for customers/patients
Organisational skills
Essential criteria
- Demonstrates experience and the ability to prioritise their own workload
- Demonstrates experience managing multiple tasks
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Mandy Allen
- Job title
- Operational Co-ordinator
- Email address
- [email protected]
- Telephone number
- 07385464045
- Additional information
Sharon Udale Health Records Team Leader
01335 230074
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