HealthJobsUK

Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received. If you are successful and short listed for interview you will be contacted by email using the address with which you registered. Therefore, please ensure you check your email account regularly

All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English

Gwahoddir ymgeiswyr i wneud cais yn Gymraeg, ni fydd unrhyw gais a gyflwynir drwy gyfrwng y Gymraeg yn cael ei drin yn llai ffafriol na cheisiadau a wneir yn y Saesneg’

 Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the  living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until  the annual pay uplift for 2024/25 is confirmed

Job overview

Reporting to the Assistant Director of Putting Things Right (PTR) this is a new role following an organisational change process and provides an exciting opportunity to provide support to the Assistant Director of Putting Things Right and team, assisting with administrative support encompassing a broad range of activities, including formal reports and data provision.

You would be joining a team who are striving to support the best possible care for our patients whilst supporting colleagues across the organisation too. 

The work is varied and interesting with an emphasis on accuracy, adaptability and the ability to prioritise competing workloads.

You will bring experience and professionalism combined with a solution-focused approach.

Main duties of the job

This is a key role to ensure the team has efficient and effective administrative support across our Patient and Family Relations and Patient Safety teams. This will include effective management of a small group of administrative staff whose roles include a public-facing phoneline, correspondence to and from the public and other NHS organisations, complaints handling and internal patient safety governance.  Your work will support  the team with accurate record-keeping and effective  data management (primarily Datix Cymru) as well as a range of administration tasks  which may include keeping action logs from Trust meetings, diary management, coordinating responses and supporting the preparation of monthly/quarterly reports for inclusion in Trust Board and Committee level reports. The postholder will also support the development and implementation of a range of standing operating procedures within the Putting Things Right team to deliver a high quality service to patients. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

#RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities  and disability groups.

Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

The Trust actively seeks to recruit and appoint people currently under represented in the workforce. This includes women, people with disabilities, LGBT, and those from minority ethnic groups. All staff are encouraged and supported to learn Welsh. Please be sure to provide full contact details for all referees, including email addresses where possible. Failure to do so may result in significant delays in your application.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK.  If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.