Job summary
- Main area
- Endoscopy waiting list officer
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 331-B5760524-A
- Employer
- University Hospitals of Morecambe Bay NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Lancaster Infirmary
- Town
- Lancaster
- Salary
- £22,816 - £24,336 per annum, pro rata
- Salary period
- Yearly
- Closing
- 10/07/2024 23:59
Employer heading
Waiting List Officer - Endoscopy
NHS AfC: Band 3
''Creating a great place to be cared for and a great place to work''
University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.
Overseas candidates wishing to apply who would require sponsorship can determine the likelihood of obtaining a CoS for the post by assessing their circumstances against criteria specified on the gov.uk website.
Job overview
This post is only open to current employees of University Hospitals of Morecambe Bay.
The Endoscopy Unit based at Royal Lancaster Infirmary is looking to recruit a Band 3 waiting list officer to join our established, motivated and friendly team.
You will be able to prioritise your own workload, work independently using initiative, work collaboratively in a clerical and clinical team and work well in a busy, demanding environment, you will be efficient and organised to the daily challenges of the role.
Familiarity of NHS systems and previous experience desirable but not essential.
Main duties of the job
You will provide efficient administrative duties in all aspects of the waiting list management of Endoscopy waiting lists. This includes accurate data input working in a busy shared office, booking of patients from a waiting list and response to patient enquiries.
Excellent communication with the Clinical team and colleagues across the bay is also a key expectation of this role.
Working for our organisation
We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community health care premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay
Our community services for adults are provided in people’s homes, community centres, clinics, GP Practices, community hospitals and our main hospitals. Our aim is to work with people to help them remain independent, improve their health and manage their conditions through high quality care, advice and support.
Detailed job description and main responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/
Person specification
Experience
Essential criteria
- Previous experience of administration duties
- Experience of dealing with demanding situations
- Communication with a range of people on the telephone and in person
Desirable criteria
- Previous NHS experience
Skills
Essential criteria
- Excellent customer service skills and professionalism
- Excellent communication skills with the knowledge and ability to use tact and diplomacy at all times
Desirable criteria
- Medical Terminology
- Knowledge of NHS systems and processes
- Knowledge of Lorenzo and ORMIS system
Education & Qualifications
Essential criteria
- High standard of IT skills including emails and Microsoft excel
- Educated to GCSE or equivalent
Desirable criteria
- ECDL or equivalent
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Kelly Langley
- Job title
- Unit Manager Endoscopy
- Email address
- [email protected]
- Telephone number
- 01524 583629
- Additional information
Julie Bendall - Waiting List Officer
List jobs with University Hospitals of Morecambe Bay NHS Foundation Trust in Administrative Services or all sectors