Job summary
- Main area
- Administrative and Clerical
- Grade
- NHS AfC: Band 8b
- Contract
- 12 months (12 months Fixed Term)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 331-K11181024
- Employer
- University Hospitals of Morecambe Bay NHS Foundation Trust
- Employer type
- NHS
- Site
- WGH
- Town
- Kendal
- Salary
- £62,215 - £72,293 per annum pro rata
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Head of Patient Safety and Complaints
NHS AfC: Band 8b
''Creating a great place to be cared for and a great place to work''
University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.
Overseas candidates wishing to apply who would require sponsorship can determine the likelihood of obtaining a CoS for the post by assessing their circumstances against criteria specified on the gov.uk website.
Job overview
Under the direction of the Director of Governance, lead patient safety for the organisation and provide expert advice on patient safety.
Responsible for the Leadership and management of the Patient Relations Complaints and PALS Service.
Promote a culture of continuous quality improvement within all facets of the organisation to ensure best practice in the delivery of patient care, ensuring systems support improvements in clinical risk.
Support divisions in developing their risk and governance assurance frameworks.
Participate in education and training programs, developing training programs in patient safety.
Deputise for the Director of Governance with full delegated authority.
Develop external networks in order to learn from best practice and create opportunities for UHMBT to develop patient safety.
Main duties of the job
· Continually review the Trust’s approach to patient safety in line with national strategy and policy, whilst advising and implementing across the Organisation
· Develop, review and implement patient safety and associated policies across the Organisation.
· Ensure, in conjunction with Care Group Clinical Directors, Associate Directors of Nursing and Operational Managers, that the processes and structures to facilitate patient safety are established and operational within Care Groups.
· Develop methods for monitoring the effectiveness of patient safety activity and ensuring that these systems are implemented across the care groups/organisation through regular audit.
· Ensuring that the Trust’s patient safety activity and monitoring arrangements comply with the requirements of key external agencies such as commissioners and regulators.
Working for our organisation
We operate from three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Detailed job description and main responsibilities
To read more information abut the advertised role, and the main job duties/responsibilities please open the job description and person specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay by visiting our website https:/www.uhmb.nhs.uk
Person specification
Education and Qualifications
Essential criteria
- Degree in relevant subject area
- Continued professional development obtained through formal qualification or experience to Masters level in relevant clinical specialty
- Evidence of relevant Post Graduate Education in patient safety/incident investigation or appropriate experience
- Leadership qualification
Desirable criteria
- Formal Project or Programme Management training (PRINCE2/MSP or experience
- Teaching/Training Qualification (or relevant experience)
- Registered Healthcare Professional
Experience
Essential criteria
- Extensive experience of clinical risk management and assurance in a clinical setting
- Experience of monitoring clinical effectiveness and reporting variation through formal mechanisms
- Experience of carrying out incident investigation techniques and methodologies, including root cause analysis
- Experience of managing and utilising computerised systems to monitor clinical effectiveness
- Experience of significant clinical leadership and departmental management
- Extensive experience of working within the NHS at a senior level
- Experience of managing and developing effective departmental teams.
Desirable criteria
- Guideline/policy development
- Education planning
- Audit
- RCA
- Safeguarding (Ulysses)
Skills, ability and knowledge
Essential criteria
- Evidence of commitment, motivation and adaptability.
- Proven ability to develop teams and maintain constructive working arrangements at all levels and with all disciplines
- Understanding of Information and Communication Technology systems and application.
- Well-developed leadership and motivation skills
- Ability to think quickly, assess complex managerial/clinical situations and make decisions upon that information
- Understanding of legal responsibilities within the role
Personal Qualities
Essential criteria
- An ability to work effectively, individually or as part of a team.
- To communicate, confidently and effectively with colleagues at all levels of the organisation and with external agencies and industry
- Valid CRB Check
- Sound judgement – able to evaluate information and advise on appropriate course of action.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Richard Sachs
- Job title
- Director of Governance
- Email address
- [email protected]
- Telephone number
- 07752 080895
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