Job summary
- Main area
- Support Services
- Grade
- Volunteer
- Contract
- Voluntary
- Hours
- Flexible working
- Job ref
- 262-A-24-6466687
- Employer
- North Cumbria Integrated Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Cumberland Infirmary
- Town
- Carlisle
- Closing
- 24/07/2024 23:59
Employer heading
Meet & Greet Volunteer
Volunteer
Job overview
We are looking for new Meet & Greet Volunteers to join our team in various locations!
Our Meet & Greet Volunteers are based at the entrance to the Hospitals to help visitors, patients and relatives to feel welcome and to help them navigate their way around the hospital. They are also on hand to answer questions, have a chat or take belongings up to patients on wards which are closed to visitors.
Must be 18y or older to apply
Would you like to join our team?
This might be the role for you if:
- You have the ability to communication with all groups of people
- Friendly, caring and approachable personality
- Helpful, have patience and have an accommodating manner
- Sensitive, compassionate and tactful nature
- Able to work on own or part of a team
- Can provide one morning or afternoon per week
Main duties of the job
- Carrying bags of clothing / item to the identified ward
- Carrying bags of dirty clothing from the identified ward to the relative
- Communicating with relatives
- Communicating with ward staff / security staff / Mitie staff
- Offering advice and directions
- Accompanying patients and visitors to wards or departments
- Building up a rapport with patients and visitors
- Locating wheel chairs if required
- Befriending Patients
- As necessary, you may be asked to direct patients and staff to the hand sanitizers, and ask anyone who does not have a mask to use one of the masks provided by the Trust
Working for our organisation
At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We’re responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.
Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’.
- Being a clinically led organisation
- Quality and safety at the heart
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Detailed job description and main responsibilities
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro – Tel: 0300 123 1999, or email: [email protected]
Unlock – Tel: 01634 247350, email [email protected] or complete the online form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS).
A Standard DBS check will be required for this volunteering post.
The DBS check is free of charge for volunteers.
Person specification
Experience
Essential criteria
- Customer service experience
Skills
Essential criteria
- Good communication skills
Desirable criteria
- Able to work on own and part of a team
- Able to work with all groups of people
Employer certification / accreditation badges
.png "Better Health - Silver")
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Nicole Cottingham
- Job title
- Patient Experience Facilitator
- Email address
- [email protected]
- Telephone number
- 01228 814309
- Additional information
You can also contact the Patient Experience Team on [email protected]
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