Job summary
- Main area
- 202008 RTT Team
- Grade
- NHS AfC: Band 4
- Contract
- Fixed term: 8 months (Until end of March 2025)
- Hours
- Part time - 30 hours per week
- Job ref
- 262-A-24-6230251-A
- Employer
- North Cumbria Integrated Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Maglona House
- Town
- Carlisle
- Salary
- £25,147 - £27,596 per annum pro rata
- Salary period
- Yearly
- Closing
- 31/07/2024 23:59
Employer heading
Patient Pathway Coordinator *Internal applicants only*
NHS AfC: Band 4
Job overview
INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES ONLY
Patient Pathway Coordinator Band 4 Fixed Term Until end of March 2025 - 30 hours
An exciting opportunity has arisen to for a member to join the Patient Access Team as a Patient Pathway Co-ordinator for the Trust until the end of March 2025. We are a small dedicated and friendly team based at Maglona House, Carlisle. These roles will be to track patient pathways by providing support to clinicians, management and clerical staff to ensure patients are provided with equal access to services of the Trust and that patients wait no longer than the maximum waiting time standards for health care. You will liaise with clinical staff, medical secretaries, General Practitioners and clinical support staff to ensure equity of access and adherence to pathway target times for patients.
This post will be based at Maglona House, Kingstown Estate, Carlisle.
Main duties of the job
The key responsibilities of the roles are:
- Facilitate the management of the RTT PTLs for any given specialty or specialities, ensuring the integrity of the pathway information as shown on PAS system.
- Ensure all pathways are updated and investigate queries in a timely and accurate manner.
- Highlight, to appropriate clinical and administrative staff, patients who require expedition or additional investigation due to anomalies in their pathways. Escalate issues to the Manager when issues are unresolved.
- Where necessary, review patient case notes, highlighting omissions or anomalies to appropriate clinical and secretarial staff. Escalate issues to Manager when issues are unresolved.
- Ensure that policies, protocols and pathways outlined in the Trust waiting list policy document are adhered to within the appropriate specialty and variances reported.
- Establish good levels of communication and liaison with other Trust staff:
- Act as a point of contact with clinicians, administrative staff and patients on RTT pathway issues, ensuring that communications are effective in resolution of issues
Working for our organisation
At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We’re responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.
Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’.
- Being a clinically led organisation
- Quality and safety at the heart
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Detailed job description and main responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
- Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
- If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro – Tel: 0300 123 1999, or email: [email protected]
Unlock – Tel: 01634 247350, email [email protected] or complete the online form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.
Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27 day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Person specification
Qualitifications
Essential criteria
- 5 GSCEs including English and Maths or equivalent
- Diploma in administration or equivalent.
- ECDL or equivalent
Experience
Essential criteria
- Recent office employment, including software application, data manipulation and analysis
- Customer service
Desirable criteria
- NHS employment
- List management
Knowledge
Essential criteria
- Microsoft Office
- Statistical analysis methodology
- Understanding of the requirements of the Data Protection Act, Access to Health Records and defensible documentation, Freedom of Information Act, Health and Safety and their application in the workplace
Desirable criteria
- Medical Terminology
- Patient Administration Systems
- RTT database
- Theatre scheduling system
Skills & aptitudes
Essential criteria
- Excellent communication skills both written and verbal
- Able to use initiative appropriately within a team environment
- Ability to work without direct supervision
- Ability to organise and prioritise workload
- Ability to work to deadlines
- Problem solving skills
Other Requirements
Essential criteria
- Meticulous
- Flexible approach to working hours
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Rebecca Thomson
- Job title
- Data Quality and Patient Access Team Lead
- Email address
- [email protected]
- Telephone number
- 01228 603997
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