Job summary
- Main area
- Chief Executive - 202000
- Grade
- NHS AfC: Band 8b
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 262-A-24-6478912
- Employer
- North Cumbria Integrated Care NHS Foundation Trust
- Employer type
- NHS
- Site
- The Cumberland Infirmary
- Town
- Carlisle
- Salary
- £58,972 - £68,525 Per Annum
- Salary period
- Yearly
- Closing
- 02/08/2024 23:59
Employer heading
Senior Improvement Specialist
NHS AfC: Band 8b
Job overview
The post holder will have a track record of outstanding operational and/or clinical experience in achieving measurable clinical and operational improvements to NHS services, pathways and processes.
The purpose of the role is to lead on the Trust’s planned and unplanned care improvement programmes in the:
Development of complex value streams (large scale improvement initiatives) which will deliver sustainable improvement, organisational and cultural change;
Application of extensive operational and/or clinical experience in the delivery of clinical service improvement, and expert education and training of staff at all levels of the organisation in using improvement methodologies
Main duties of the job
- Responsible for collaborating with clinical and operational leaders at all levels to drive sustainable continuous improvement processes through the organisation. This will include respectfully challenging the status quo in order to consistently deliver improvements in our processes and the care we provide.
- Act as the lead for the planned and/or unplanned elements of the Trust’s Improvement Plan, interpreting & analysing highly complex internal and external performance data in order to support decision-making and make recommendations via reports to Executives/SLT for improved performance / service re-design
Attend meetings as required in order to advise Executives/SLT on progress and trajectories for improvement, as well as potential solutions and adjustment to plans to ensure achievement of Trust improvement strategies. - Co-ordinate and support senior members of Collaboratives to create and monitor improvement plans, and agree & monitor outcome measures, ensuring they remain accountable for continued improvement,
- Make presentations to large groups of staff at all levels, setting out highly contentious and sensitive or contentious information to encourage teams support improvement plans, using motivational skills where there may be resistance to change.
- Develop and deliver long term, Trust-wide strategies focused on performance & service improvement, which support new ways of working and facilitates collaborative working across the Trust
Working for our organisation
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time':
- Being a clinically led organisation
- Quality and safety at the heart of our Trust
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Detailed job description and main responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
· Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
· If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro – Tel: 0300 123 1999, or email: [email protected]
Unlock – Tel: 01634 247350, email [email protected] or complete the online form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.
Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Person specification
Qualifications
Essential criteria
- Educated to Degree level or equivalent level of experience
- Masters qualification in relevant subject area or equivalent knowledge and experience within a specifically focused role
- Management qualification or equivalent experience
- Evidence of continuing professional development relevant to the role
Desirable criteria
- Project management qualification
- improvement methodology/methodologies or other relevant experience (ie advanced Lean qualification or QSIR Associate Accreditation)
Experience
Essential criteria
- Extensive operational and/or clinical experience in identifying barriers to improvement in systems, processes and pathways and utilising operational and/or clinical change experience to work with teams to deliver timely and measurable improvements
- Extensive experience of development and successful implementation of improvement methodologies, tools and techniques in a multidisciplinary environment
- Significant experience of leading complex improvement/transformation programmes with successful outcomes using improvement methodologies in an NHS Trust setting
- Significant experience of leading complex and cross functional teams in a large and complex organisation
- Extensive experience of analysing, interpreting and reporting data and information to draw conclusions and make recommendations which inform improvement work streams and to demonstrate progress and success
- Significant experience of facilitating and undertaking improvement work across health and social care system partners
- Significant experience in developing, delivering and evaluating improvement training programmes and associated resources suitable for use within and outside of the Trust
- Significant experience in supervising and coaching others to undertake training and to facilitate workshops Proven track record in teaching, training, coaching and facilitating Change management experience
- Experience of supporting the strategic direction of an Improvement Team or Office
- Experience of budgetary management
- Experience of managing staff as direct reports and in matrix management arrangements
Desirable criteria
- Evidence of delivering training such as effective leadership or improvement methodologies
- Experience of enabling patient involvement in improvement initiatives as equal partners
Knowledge
Essential criteria
- Understanding of NHS strategy and its application
- Understanding of NHS Acute and Community Trusts and local context in which they operate
- Significant knowledge of improvement methodologies, tools and techniques and of their application
- Demonstrate ability to build strong relationships with a range of internal and external stakeholders and to value and acknowledge everyone’s contribution
- Ability to manage a range of stakeholders and to build consensus and commitment where there are conflicting opinions, resistance or scepticism
- Ability to communicate and engage with others (including Executive and Board members as well external partners/agencies) to create a shared vision in a motivational and inspiring way
- Remains calm and focused when facing resistance, and supports and learns from those who have reasons to resist change
- Resilient when working under pressure and with conflicting demands without compromising quality of work
- Strong presentation and facilitation skills that engage a range of stakeholders (face to face and non face to face)
Skills and Aptitudes
Essential criteria
- Advanced report writing skills, including reports to Board and its subcommittees
- Negotiating and influencing skills with the ability to enthuse, motivate and involve individuals and teams in improvement initiatives
- Ability to interpret data, information and analytics to plan, execute and measure improvement with attention to detail
- Strong analytical skills which enable resolution to complex issues
- Ability to work individually with minimal supervision and as part of a team, and to take personal responsibility
- Ability to challenge ways of working at all levels
- Excellent IT skills
- Ability to explain complex information in an accessible and understandable way to a variety of stakeholders, adapting the message accordingly
- Excellent organisational and time management skills with the ability to meet tight deadlines
- A good team player with the ability to foster positive team relationships at all times
- Ability to present the Improvement Office and communicate its purpose in a wide range of contexts
- Ability to work in close collaboration with NHS GIRFT and other external support bodies
personal circumstances
Essential criteria
- Excellent communicator
- Ability to display a high degree of interpersonal skills.
- Adaptable and flexible. Self-motivated.
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sally Rushton
- Job title
- Business Coordinator
- Email address
- [email protected]
- Telephone number
- 01228 814010
- Additional information
Contact Sally Rushton to make an appointment with Hilda Gwilliams Director of Clinical Improvement for information regarding the role
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