Job summary
- Main area
- Chief Executive - 202000
- Grade
- NHS AfC: Band 7
- Contract
- Permanent: N/A
- Hours
- Full time - 37.5 hours per week
- Job ref
- 262-A-24-6478307
- Employer
- North Cumbria Integrated Care NHS Foundation Trust
- Employer type
- NHS
- Site
- The Cumberland Infirmary
- Town
- Carlisle
- Salary
- £43,742 - £50,056 Per Annum
- Salary period
- Yearly
- Closing
- 02/08/2024 23:59
Employer heading
Improvement Facilitator
NHS AfC: Band 7
Job overview
The Improvement Facilitator reports to the Trust’s Senior Service Improvement Specialists. The post holder will have a track record of successfully utilising lean/continuous improvement methodologies to deliver measurable improvements to clinical services and processes within an NHS Trust.
The purpose of the role is to provide support to the Trust’s improvement programme through the application of lean/continuous improvement methodologies, coaching and training. In doing so, the post holder will support the development of our teams and their ability to problem solve, utilising a system of tools, guided by our Trust values and behaviours.
Working in the context of clinical and organisational team’s time constraints, the Improvement Facilitator will be expected to develop professional relationships that support a strong focus on improvement and the behavioural growth needed to deliver our strategic objectives.
This will be accomplished through the delivery of Rapid Process Improvement Workshops (RPIW), Lean and other improvement methodologies, ongoing training, mentorship and coaching of individuals at all levels on continuous improvement methods and theory to ensure delivery and sustainability.
Main duties of the job
- Work on defined projects and programmes using service improvement tools and techniques to facilitate the delivery of improvements across Trust Collaboratives, working with senior managers and ward managers, supporting change management, and workforce & service redesign
- Provide one-off or ongoing facilitation for dedicated improvement sessions with senior managers, undertaking operational analysis to understand challenges within the operational areas and therefore identify risks and support mitigation
- Become directly involved as an active member of a project or programme board within an operational area to support improvement, motivating and encouraging collaborative working to achieve shared goals, which may involve giving and receiving highly complex, sensitive and contentious information.
- Work with staff at all levels in the organisation so will be required to engage with, facilitate and motivate multidisciplinary teams
Working for our organisation
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time':
- Being a clinically led organisation
- Quality and safety at the heart of our Trust
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Detailed job description and main responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
· Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
· If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro – Tel: 0300 123 1999, or email: [email protected]
Unlock – Tel: 01634 247350, email [email protected] or complete the online form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.
Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Person specification
Qualifications
Essential criteria
- Degree level or equivalent
- Knowledge of health service management, including change management and workforce re-design, acquired through training and experience to Masters’ level equivalent
Desirable criteria
- Clinical qualification
- Service improvement qualification
- Formal training in Lean and other improvement methodologies
- Programme management qualification
Experience
Essential criteria
- Evaluation of one or more successful improvement projects, incorporating proven experience in project management and data analysis
- Evidence of motivating multidisciplinary teams to improve their performance
- Evidence of overcoming significant barriers to change when working with teams
Desirable criteria
- Involvement in implementation of key performance targets, eg 18 weeks, cancer targets, 4 hour target, etc
- Background in operational and/or clinical management
- Patient and public involvement
Knowledge
Essential criteria
- Excellent understanding of the principles of service improvement
- Good understanding of the key elements of the NHS agenda related to a hospital
- Ability to adapt presentation of information to suit the audience
- Understanding of Information Governance and confidentiality
- Understanding of equality and diversity issues and how this affects patients, visitors and staff
- Understanding of what the NHS Constitution means to you, and your responsibilities to the public, patients and colleagues
Desirable criteria
- Use of computer software to write up process maps and other graphical information electronically
skills and aptitudes
Essential criteria
- Ability to plan, organise and deliver training and facilitation to multidisciplinary team
- Ability to create, update and report on project plans
- Ability to think creatively about approaching tasks and problems
- Ability to successfully project manage small to medium scale projects to deliver objectives on time and within budget
- Ability to collect, manipulate and analyse complex data
- Ability to design bespoke data collection systems
- Use of Word to produce documents for a range of audiences, including tables and reports
- Use of Excel to manipulate data, using basic formulas and produce graphs
- Use of Popowerpoint to produce engaging presentations, using graphical and written content
- Able to design bespoke reports to monitor the delivery of benefits
personal circumstance
Essential criteria
- Excellent communicator
- Ability to display a high degree of interpersonal skills
- Adaptable and flexible. Self-motivated.
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sally Rushton
- Job title
- Business Coordinator
- Email address
- [email protected]
- Telephone number
- 01228 814010
- Additional information
Please contact Sally Rushton to arrange a conversation with Hilda Gwilliams Director of clinical improvement for more information re the role
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