Job summary
- Main area
- 200160
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 262-A-24-6333276
- Employer
- North Cumbria Integrated Care NHS Foundation Trust
- Employer type
- NHS
- Site
- HillTop Heights,
- Town
- Carlisle
- Salary
- £22,816 - £24,336 pa pro rata
- Salary period
- Yearly
- Closing
- 10/07/2024 23:59
Employer heading
Outpatient Clinic Coordinator
NHS AfC: Band 3
Job overview
Outpatient Clinic Coordinator, at Hill Top Heights, Carlisle, Band 3, 37.50 hours per week.
North Cumbria University Hospitals NHS Trust is at a truly exciting time of transformation. Through our Trust Strategy we will achieve the delivery of safe, accessible, high quality and sustainable healthcare services in North Cumbria for the next generation.
The Trust provides a comprehensive range of general acute hospital services; we are currently working with the Commissioners to help develop a comprehensive service for the whole of Cumbria, which will work cooperatively with other providers in the area.
Main duties of the job
To work as a member of a flexible team, ensuring all out-patient reception areas are manned at all times. The role involves welcoming patients, carers, relatives and visitors into the hospital by acting as the first point of contact for patients attending the Trust.
The post holder will undertake timely validation of patients’ key demographics and information, accurately record the outcome of the appointment and make return appointments as directed by clinicians. The post holder will also support the reception supervisor in the identification of patients who are not ordinarily resident in the UK and the payment of patient travel expenses.
This role is vital to support patient safety and Trust income.
Working for our organisation
At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We’re responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.
Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’.
- Being a clinically led organisation
- Quality and safety at the heart
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Detailed job description and main responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
- Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
- If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro – Tel: 0300 123 1999, or email: [email protected]
Unlock – Tel: 01634 247350, email [email protected] or complete the online form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.
Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27 day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Person specification
Qualifications
Essential criteria
- NVQ 3 or equivalent experience
- Customer service qualification or equivalent experience
Desirable criteria
- ECDL or equivalent
- Customer service level 2
Experience
Essential criteria
- Working to deadlines
- Use of IT systems.
- Working in a Reception environment (preferably in a Health related service)
- Microsoft office
- Experience in Customer Service
Desirable criteria
- Experience of working in hospital or related service within the NHS
Knowledge
Essential criteria
- Computerised information systems.
- Issues surrounding confidentiality
- Data Protection Act 1998.
- Microsoft Office systems inc Excel and Outlook
Desirable criteria
- Understanding of the NHS organisation
- An understanding of RTT
Skils and aptitudes
Essential criteria
- Methodical worker.
- Ability to concentrate and work accurately.
- Work well as part of a team.
- Ability to work unsupervised.
- Good keyboard skills to enable accurate data capture
- Excellent interpersonal skills for effective communication with colleagues both inside and outside the department
- Act on your own initiative
Desirable criteria
- Good knowledge and skills in the use of NHS computer technology inc PAS system
Personal Circumstances
Essential criteria
- Willing to develop and learn new skills and knowledge appropriate to the role.
- Good organisational skills to provide a timely and accurate service for all customers.
Other requirements
Essential criteria
- Flexibility to work all the shifts and change role to cover all areas dependent on the needs of the department.
- Flexibility to work at other sites as required
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Alison Ord
- Job title
- Patient Service Manager
- Email address
- [email protected]
- Telephone number
- 01228 814489
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