Job summary
- Main area
- Endoscopy Department
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 156-6415029
- Employer
- Royal Cornwall Hospitals NHS Trust
- Employer type
- NHS
- Site
- Royal Cornwall Hospitals NHS Trust
- Town
- Truro
- Salary
- £22,383 pa pro rata
- Salary period
- Yearly
- Closing
- 10/07/2024 23:59
Employer heading
Endoscopy Receptionist
Band 2
Job overview
We are looking for a cheerful, conscientious and adaptable person to join our team providing clerical support within the Reception area of the Endoscopy Department.
Applicants should have excellent communication skills, be self-motivated and able to make full use of the computer systems after training. A willingness to learn and the ability to remain calm under pressure are essential attributes applicants will require for this post.
This is a very busy area and provides a focal point for receiving patients, visitors and staff to the department. You would be joining a dedicated administrative team that supports patient care.
You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess excellent communication skills.
You should have good keyboard skills and previous experience in a healthcare setting would be an advantage. You will be required to have a good level of education and have experience in Administration and Clerical duties with good customer care skills. The successful post holders will be expected to cover colleagues in times of sickness and annual leave. Full training will be given on IT systems.
The successful candidate will be expected to work flexibly in order to meet the changing needs of service.
This role is full time - 37.5 hours per week (work pattern can be negotiated)
Main duties of the job
To greet and receive and direct patients, carers and visitors at reception desks in line with Trust procedures.
Answer the telephone in accordance with Department procedure.
To understand the complete range of administration functions, responsibilities, and duties both routine and non-routine to contribute to the effective delivery of patient care, through knowledge of hospital systems and consultant practice.
Register patients in accordance with departmental policy.
To maintain and update the Patient Administration System (PAS) following training using training manual and procedures supplied.
To prepare for upcoming endoscopy clinics, creating episodic folders/legacy notes, tracering of files.
Working for our organisation
The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with
visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.
We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.
The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.
Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.
Detailed job description and main responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
- Identity Checks
- Professional registration and qualification checks
- Employment history and reference checks
- Work health assessments
- Criminal record check standards
- Right to work checks
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.
We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.
Person specification
Experience
Essential criteria
- Previous administrative experience
- Customer care skills
Desirable criteria
- Previous NHS experience
- Knowledge of PAS, UNIT 4, MAXIMS
Practical and Intellectual Skills
Essential criteria
- Proven communication skills
- Ability to prioritise and manage own workload
- Understanding of appointment systems
- Good computer keyboard skills
- Good customer care skills
Desirable criteria
- Administrative qualification, e.g. ECDL
Qualifications
Essential criteria
- Good level of general education, including English and Mathematics
Desirable criteria
- NVQ 2 or equivalent in administration.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Stephanie Hooper
- Job title
- Clinical Admin Lead
- Email address
- [email protected]
- Telephone number
- 07788361841
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