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Job overview

We are looking for two individuals to job share this role working 3 days each, or any other combination that works for the successful applicants, to ensure 5 day cover for the service.

The Grail Pathway Navigator / Cancer Support Worker will work within the established Cancer Nurse Specialist and Support Worker Team . Candidates must have administration skills with excellent communication and people skills.  This role may also be suitable for experienced HCAs looking for a new challenge and opportunity to develop.

The successful candidates will provide key contact for Galleri Referral patients to the N Grail pathway, which is to commence summer 2024. They will navigate patients through the Grail pathway, arrange any mandatory pre-requisite tests prior to onward referral to the site-specific teams for investigation, ensuring each Cancer Signal Origin is ruled out before discharge from the service.

 The role will involve working within the wider Cancer Services team including the Cancer Clinical Nurse Specialists (CNSs) based within the Sunrise Centre. This aspect of the role will involve a varied range of tasks to assist with the CNS workload including managing phone calls, coordinating pathways and appointments, assisting with CNS clinic management, chasing invasive and non-invasive diagnostics. 

The other aspects of the role may include providing Holistic Needs Assessments for newly diagnosed cancer patients with details care plan and support information packs.

Main duties of the job

To provide general information and support to patients, relatives, carers, and other health and social care professionals. Communication in this context requires a high degree of empathy, understanding, diplomacy, honesty, and integrity.

Triage incoming calls, using a risk assessment framework and initiate an appropriate response according to protocols and individual pathways, using good communication skills, basic clinical awareness and appropriate tools and procedures, liaising as appropriate when non routine and refer complex decisions to the team for assessment and review.

Provide basic telephone advice and refer on or signpost to other sources of support.

Coordinate the necessary assessments, appointments, or investigations to fast-track people back into the system if required.

Offer Holistic Needs Assessments and detailed care planning packs for all newly diagnosed cancer patients.

Working for our organisation

Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael’s Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.  

The Trust employs 5,000+ staff, has a budget of £380 million and 750 beds  

We work with health and social care organisations including ¬NHS Kernow and NHS England ¬to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000 ¬ which can increase significantly during busy holiday periods. 

The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually developing clinical services and are committed to maximising the range of specialist care offered locally. 

We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community. 

Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career