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Job overview

To ensure the provision of a fully comprehensive administrative service across the system coordination centre (SCC) whilst working closely with the wider SCC team taking direction from the SCC co-ordinator working in a professional, efficient and confidential manner whilst adhering to deadlines as required.  

To support the system coordination centre by being responsive and flexible to the changing needs of the service including escalating any issues or concerns in a timely and efficient manner. 

To be responsible for providing support in collation and production of papers for meetings including high attention to detail when transcribing accurate minutes, actions logs, updating databases, spreadsheets and maintaining and effective electronic filing system.

To undertake diary management, including booking meetings, events and appointments as required ensuring attendance is optimised by resolving conflicting appointments. 

Main duties of the job

Act as a point of contact for the SCC team, including developing effective working relationships within broad range of internal and external within the SCC and SCC networks.   

Maintain the team inbox whilst providing an excellent and responsive service to queries at all times, handling all matters with sensitivity, discretion and confidentiality.

Keep knowledge up to date with relevant communications affecting patient safety or service delivery such as SHREWD alters (a data reporting function), CQC inspections and changes in policy, process or standard operating procedures.

To contribute to the ongoing development and improvement of the SCC team by proposing changes to systems, policies and standard operating procedures.

Plan, organise & balance routine administrative tasks, prioritising as required whilst ensuring that you are task and result focussed to ensure deadlines are met and outcomes achieved whilst providing an efficient & effective administrative service & highlighting any issues or risks.  

Undertake reporting of information, including supporting the SCC coordinator with completion of forms and returns for audit.

Provide cover for the SCC coordinator during absence or annual leave and provide training to new starters in processes that fall under this post.

The workload is busy & requires excellent planning & organisation skills which will include maintaining databases & spreadsheets on various information systems.

Working for our organisation

NHS Cornwall and Isles of Scilly Integrated Care Board (ICB) is a statutory NHS organisation responsible for developing a plan for meeting the health needs of our communities, managing the NHS budget, and arranging for the provision of joined up health services which improve the lives of people who live and work in Cornwall and the Isles of Scilly.

By collaborating as an integrated care system (ICS) our health and care organisations can tackle complex challenges, including:

• improving the health of children and young people
• supporting people to stay well and independent
• acting sooner to help those with preventable conditions
• supporting those with long-term conditions or mental health issues
• caring for those with multiple needs as populations age
• getting the best from collective resources so people get care as quickly as possible.

Working with us

We are committed to creating an inclusive and diverse work environment and are always keen to hear from people who would like to work with us. We welcome applications from everyone regardless of age, disability or long-term health condition, gender identity or expression, race or ethnicity, faith, sex, sexuality or veteran status.

We are looking for people whose personal values and behaviours align with the NHS values outlined in the NHS Constitution and our own values and behaviours.