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Job overview

We have an exciting opportunity for a cheerful, friendly and patient focused individual to join our team of experienced and efficient Receptionist/Admin Assistants and the wider administrative and clerical team at Trevillis House, Liskeard; supporting the East Community Mental Health Team and Dementia in Older People's Mental Health Service. 

The post holder should demonstrate a caring and sensitive approach to their work and be able to communicate clearly and professionally with colleagues, patients, carers, the general public and representatives from other hospitals and organisations.

Essential skills required for the post include – excellent communication skills and telephone manner, excellent interpersonal skills, excellent organisational skills, ability to prioritise tasks, effective time management, the ability to work calmly under pressure on own initiative and excellent listening skills.

Previous clerical/admin/reception experience, the ability to show resilience when dealing with difficult situations, and the ability to be a good team player is essential.

Trevillis House offers free staff car parking.

This is a full-time post working 37.5 hours per week, Monday - Friday, 8.45 a.m. – 5.15 p.m.

Interview date:  Wednesday 9th October 2024

Main duties of the job

The post holder will be required to provide a comprehensive service as part of the administration team, the Receptionist/Admin Assistant will provide the public face of the Integrated Community Mental Health Team (ICMHT) and Dementia in Older People’s Mental Health Service (DOPMH) assisting service users, their families and carers, and all other professionals, as well as providing general reception duties, taking telephone calls, and using electronic systems, with a high degree of accuracy, always ensuring efficient and effective levels of service, on a daily basis.

There will be extensive liaison with service users, GP’s, clinical staff within the service and the general public, providing an excellent customer service to facilitate efficient and sensitive communication. Information received may be of a confidential or sensitive nature and will require courteous and diplomatic handling.

The post holder should be able to work with minimum supervision and will be required to use initiative, planning and prioritising of own time in a busy and challenging environment. The post holder will also provide ad hoc administrative support, including inputting information onto RIO, and managing the waiting area. A professional and flexible approach and attitude is required along with honesty, integrity, and discretion. 

Working for our organisation

We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health.  We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases.  Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon.  As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.