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Job overview

An opportunity has arisen to join the  Administration Team at St Austell  Community Hospital.

The successful candidate will join our committed   team  working primarily as a Ward Clerk, however,  providing other administrative support to other departments (reception and MIU) as and when necessary. The role will include evening cover and weekends.

Full  post is available (37.5 per week ) although hours are negotiable, and will be on a variable shift pattern to cover our services  8 am - 8 pm  7 days a week.

Previous experience working in wards/ reception and administration is essential. Training and support will be given to the successful applicant. 

Interview date:  to be confirmed

Main duties of the job

Communication and Working Relationships

• Arrange patient transport as directed by patient / carer i.e. TAPS, WRVS, Ambulance, private taxi etc.
• Ensure that Rio is up to date with the wards Bed status
• Integra ordering for the ward stocks
• Be able to use Rio when admitting; discharging; transferring patients onto the wards.

Liaising with other organisations including Acute providers.
•    Deliver excellent customer care and support to both internal and external patients, visitors and colleagues 
•    Provide and receive routine information, verbal and written to inform work colleagues, patients and visitors of information as required including where there may be barriers to understanding
•    Provide information, written, verbal by telephone, e-mail, letter etc to staff from other departments and partner agencies
•    Ensure prompt attention is given to enquiries from staff, patients, visitors and colleagues from partner agencies.

Clinical Activities
Patient Movement / Pathway duties which may include the following:-
•    Receiving patients and checking details held are correct at time of arrival for appointment.
•    Log referrals using relevant patient information system or redirect any inappropriate referrals received with direction from clinical member of staff.
•    Make appointments using relevant patient information system
•    Type correspondence
•    Enter outcomes from consultation/appointment
  

Working for our organisation

We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.