Job summary
Employer heading
Devon & Cornwall Care Record Team Leader
Band 6
Job overview
The Devon and Cornwall Care Record (DCCR) went live successfully in August 2022 and the project continues to grow and develop. We have been rolling out to GPs, acute trusts, hospices and mental health providers across Devon and Cornwall.
The DCCR is the first system to provide a joined-up view of a patient’s activity bringing significant improvement to patient care via a single view of patient information held in various systems across Devon and Cornwall.
The project is well underway and our next mission is to continue to roll out to other Trusts, care homes, domiciliary care providers and Councils. We are also enriching the data within the Record, bringing it to a wider audience and moving forward with electronic Treatment Escalations Plans (TEP) forms. Its exciting seeing the product develop and provide such a valuable service.
Main duties of the job
We are seeking someone who is enthusiastic and ready for a challenge to develop and manage the Team. You will have strong leadership skills with experience of working within system administration. You will have a logical approach to problem solving with tenacity to get to the root cause of an issue and to drive forward any improvements to stop reoccurrence. You will have a friendly and approachable demeanour who is able to support and motivate a team through challenging times.
You will be responsible for 5 DCCR team members who are all part of the wider Clinical & Business Team within Cornwall IT Services. The team will provide system security, support to the Users and system administration on the various applications. Flexibility is key to the role as we move forward with our Digital transformation and new systems.
Training will be provided on the Applications and you will be supported in this role by fellow Team Leaders and the Application Support Manager.
Working for our organisation
Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.
Detailed job description and main responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
- Identity Checks
- Professional registration and qualification checks
- Employment history and reference checks
- Work health assessments
- Criminal record check standards
- Right to work checks
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.
We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.
Person specification
Qualifications
Essential criteria
- Degree level IT qualification or equivalent experience
- Supervisory Management level 3 or experience
Desirable criteria
- Lean qualified
- ITIL qualified
Experience
Essential criteria
- Relevant experience in major large scale customer service organisation
- Specialist knowledge and experience on fault finding/resolution on applications
- Specialist knowledge and experience in supporting applications
Desirable criteria
- Experience working within the NHS
Skills
Essential criteria
- Critical thinking skills
- Able to manage a high workload and meet deadlines
- Strong MS Office and reporting skills
Documents to download
Further details / informal visits contact
- Name
- Rachel Bennetts
- Job title
- Application Support & RA Manager
- Email address
- [email protected]
- Telephone number
- 07393 761197
- Additional information
Please contact Rachel Bennetts with any questions you may have re this position.
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