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Trosolwg o'r swydd

Kernowflex (Bank) - Switchboard Operative

Zero Hours Contract

A vacancy has arisen for an experienced Switchboard Operator to join the Facilities Team at the West Cornwall Hospital, Penzance.  It is essential that the applicant has experience working within healthcare establishment. The successful candidate will have the ability to work with the minimum of supervision and under strict health and safety conditions.  The role will involve dealing with Customer enquiries, operating the Facilities Management System and general administrative duties. The applicant must demonstrate excellent customer service skills and positive telephone etiquette. Taking care of our customers over the telephone and making them feel well informed and appreciated is essential.

The ideal candidate will have experience of working in a help desk environment and ideally in a healthcare setting. A willingness to undertake further training, when required.

Shifts are 6 hours.  Shift times are : 

06.00 - 12.00;  12.00 - 18.00;  18.00 - 00.00 and 00.00 - 06.00

Prif ddyletswyddau'r swydd

To answer and/or manage all incoming calls from an external/internal source  in a polite and efficient manner. Act as the emergency contact point for cardiac, fire and other emergencies and activate routine emergency tests and procedures. Educate and familiarise Trust staff with regards to the specific KPI’s and alternative sources i.e. shared guidance folder, on-line directory ensuring good customer status and managing expectations.

Carry out various emergency procedures for cardiac arrest, fire, major incident etc. and maintain records in accordance with standing instructions/ operational procedures.

Monitor and report any faults on various alarm systems to the appropriate department. Respond to fire alarms and deal with as per hospital policy (site specific)  Be aware of and be confident in ability to carry out the hospital major incident plan and emergency responses. Operate the internal paging system to contact staff for both internal and external calls. Bleep radio pagers via external bureau, giving numeric and verbal information, awaiting response and putting caller through to department as requested. Test emergency group bleeps daily including site specific groups.  Replace batteries on request. Instruct bleep holders on correct usage and procedures. Report faults that may have an impact on the running of the department to the Facilities Supervisor.

Manage the allocation and return of keys in and out of the department.

Gweithio i'n sefydliad

Kernowflex (Bank) - Switchboard Operative

In return for your expertise and hard work, we offer a wide range of benefits including:

Competitive rates of pay with increments.

Access to the NHS pension scheme.

Opportunities to work across various departments and sites, gaining invaluable knowledge and experience.

Unsocial hours enhancements (where applicable).

A flexible working pattern to suit you.

Opportunities for further training (all paid for) and progression into permanent posts.

Paid annual leave quarterly pro rate of working time directives.

Weekly pay.

A comprehensive induction and ongoing mandatory training.

Plus, when you go home, you can relax in the most amazing countryside and coastal environments – work-life balance here in Cornwall is unrivalled.

Sustainability is integral to the Trust achieving the NHS Net Zero target.  All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.