Neidio i'r prif gynnwys
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Crynodeb o'r swydd

Prif leoliad
Administrative Services
Gradd
Band 3
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos (Flexible to suit the service need)
Cyfeirnod y swydd
156-6325303-A
Cyflogwr
Royal Cornwall Hospitals NHS Trust
Math o gyflogwr
NHS
Gwefan
West Cornwall Hospital
Tref
Penzance
Cyflog
£22,816 - £24,336 pa pro rata
Cyfnod cyflog
Yn flynyddol
Yn cau
25/07/2024 23:59

Teitl cyflogwr

Royal Cornwall Hospitals NHS Trust logo

Clinical Imaging Booking and Admin Coordinator

Band 3

Trosolwg o'r swydd

Have you ever thought of joining a self-motivated, productive team of dedicated people? Interested in an administrative role with a difference?

The Clinical Imaging Team provides a focal point for imaging and diagnostic services across the organisation and is responsible for the management of both new and follow up appointments, lists and waiting lists.  It is a very busy and demanding area to work. The offices are open between 8am and 8pm, 7 days per week and staff are expected to work on a rota basis to cover these hours.

Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.

The job will be based at West Cornwall Hospital but you will be expected to travel to St Michaels Hospital, Hayle and Royal Cornwall Hospital, Truro for training or covering leave if needed.

Prif ddyletswyddau'r swydd

The Booking and Admin Co-ordinator will be responsible for the management of diagnostic referrals, waiting lists and administrative functions. You will need to have excellent communication skills and be able to work in a calm, logical and methodical way. You must be able to multi-task whilst dealing with frequent interruptions, whilst always maintaining patient confidentiality.

For further information please contact Tracey Edgcombe, Clinical Admin Lead on 01872 252285 or Victoria Ward, Deputy Office Supervisor on 01872 252347.

Flexibility and reliability is of extreme importance.

Gweithio i'n sefydliad

Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael’s Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.  

We employ approximately 6,700 staff and have a budget of approximately £580 million. We work with health and social care organisations -including NHS Kernow and NHS England- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods. 

The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally. 

We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community. 

Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career. 

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

You will be able to support the service with administrative functions such as protocol updates, support training etc. and provide a link role for the Clinical Imaging Administrative and Booking team.

You must be confident, diplomatic and able to work in a busy environment with a pleasant and caring disposition. You will be required to have a good level of education and have some experience and knowledge of the NHS.

Full training will be given on IT systems.

Manyleb y person

Qualifications

Meini prawf hanfodol
  • Good level of general education including GCSE English and Maths at Grade C or above or equivalent
  • NVQ 3/4 or equivalent in Administration or relevant experience
Meini prawf dymunol
  • Customer Care qualification

Experience

Meini prawf hanfodol
  • Substantive experience in customer services
  • Experience of working within the NHS
  • Experience and knowledge of patient pathways
  • Knowledge and awareness of NHS agenda including the right to access services within a maximum wait time
Meini prawf dymunol
  • Ability to deal effectively with distressing or emotional circumstances e.g. upset or worried parents or relatives with a sensitive and caring attitude
  • Comprehensive knowledge and practical experience of hospital and IT systems including PAS, E-Referrals, Maxims, CCAT, RADAR, Netcall, National Cancer Register and other systems

Practical

Meini prawf hanfodol
  • Ability to work independently and on own initiative with guidance available from immediate supervisor.
  • Able to communicate effectively with staff of different disciplines
  • Ability to prioritise own work within prescribed Trust Policies and timescales and Departmental deadlines
Meini prawf dymunol
  • Ability to participate in and contribute to improving Departmental work processes and procedures

Disposition and Additional

Meini prawf hanfodol
  • Professional manner and self-motivated. Able to work as part of a team
  • Calm disposition and able to deal with issues with tact and diplomacy
  • Must be willing to travel to other hospital sites to ensure service cover

Bathodynnau ardystio / achredu cyflogwyr

Veteran AwareApprenticeships logoDisability confident leaderArmed Forces Covenant (Silver Award)Disability confident committedStep into healthHappy to Talk Flexible WorkingArmed Forces CovenantNational Preceptorship for Nursing Quality Mark 2024

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Tracey Edgcombe
Teitl y swydd
Clinical Admin Lead
Rhif ffôn
01872 252285
Gwybodaeth i gefnogi eich cais

Additional Contact - Victoria Ward, Deputy Office Supervisor on 01872 252347.

Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg