Crynodeb o'r swydd
Teitl cyflogwr
Clinical Imaging Booking and Admin Coordinator
Band 3
Trosolwg o'r swydd
Have you ever thought of joining a self-motivated, productive team of dedicated people? Interested in an administrative role with a difference?
The Clinical Imaging Team provides a focal point for imaging and diagnostic services across the organisation and is responsible for the management of both new and follow up appointments, lists and waiting lists. It is a very busy and demanding area to work. The offices are open between 8am and 8pm, 7 days per week and staff are expected to work on a rota basis to cover these hours.
Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.
The job will be based at West Cornwall Hospital but you will be expected to travel to St Michaels Hospital, Hayle and Royal Cornwall Hospital, Truro for training or covering leave if needed.
Prif ddyletswyddau'r swydd
The Booking and Admin Co-ordinator will be responsible for the management of diagnostic referrals, waiting lists and administrative functions. You will need to have excellent communication skills and be able to work in a calm, logical and methodical way. You must be able to multi-task whilst dealing with frequent interruptions, whilst always maintaining patient confidentiality.
For further information please contact Tracey Edgcombe, Clinical Admin Lead on 01872 252285 or Victoria Ward, Deputy Office Supervisor on 01872 252347.
Flexibility and reliability is of extreme importance.
Gweithio i'n sefydliad
Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael’s Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.
We employ approximately 6,700 staff and have a budget of approximately £580 million. We work with health and social care organisations -including NHS Kernow and NHS England- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods.
The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally.
We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.
Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
You will be able to support the service with administrative functions such as protocol updates, support training etc. and provide a link role for the Clinical Imaging Administrative and Booking team.
You must be confident, diplomatic and able to work in a busy environment with a pleasant and caring disposition. You will be required to have a good level of education and have some experience and knowledge of the NHS.
Full training will be given on IT systems.
Manyleb y person
Qualifications
Meini prawf hanfodol
- Good level of general education including GCSE English and Maths at Grade C or above or equivalent
- NVQ 3/4 or equivalent in Administration or relevant experience
Meini prawf dymunol
- Customer Care qualification
Experience
Meini prawf hanfodol
- Substantive experience in customer services
- Experience of working within the NHS
- Experience and knowledge of patient pathways
- Knowledge and awareness of NHS agenda including the right to access services within a maximum wait time
Meini prawf dymunol
- Ability to deal effectively with distressing or emotional circumstances e.g. upset or worried parents or relatives with a sensitive and caring attitude
- Comprehensive knowledge and practical experience of hospital and IT systems including PAS, E-Referrals, Maxims, CCAT, RADAR, Netcall, National Cancer Register and other systems
Practical
Meini prawf hanfodol
- Ability to work independently and on own initiative with guidance available from immediate supervisor.
- Able to communicate effectively with staff of different disciplines
- Ability to prioritise own work within prescribed Trust Policies and timescales and Departmental deadlines
Meini prawf dymunol
- Ability to participate in and contribute to improving Departmental work processes and procedures
Disposition and Additional
Meini prawf hanfodol
- Professional manner and self-motivated. Able to work as part of a team
- Calm disposition and able to deal with issues with tact and diplomacy
- Must be willing to travel to other hospital sites to ensure service cover
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Tracey Edgcombe
- Teitl y swydd
- Clinical Admin Lead
- Rhif ffôn
- 01872 252285
- Gwybodaeth i gefnogi eich cais
Additional Contact - Victoria Ward, Deputy Office Supervisor on 01872 252347.
Rhestr swyddi gyda Royal Cornwall Hospitals NHS Trust yn Gwasanaethau gweinyddol neu bob sector