Job summary
- Main area
- Administrative Services
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Flexible to suit the service need)
- Job ref
- 156-6325303-A
- Employer
- Royal Cornwall Hospitals NHS Trust
- Employer type
- NHS
- Site
- West Cornwall Hospital
- Town
- Penzance
- Salary
- £22,816 - £24,336 pa pro rata
- Salary period
- Yearly
- Closing
- 25/07/2024 23:59
Employer heading
Clinical Imaging Booking and Admin Coordinator
Band 3
Job overview
Have you ever thought of joining a self-motivated, productive team of dedicated people? Interested in an administrative role with a difference?
The Clinical Imaging Team provides a focal point for imaging and diagnostic services across the organisation and is responsible for the management of both new and follow up appointments, lists and waiting lists. It is a very busy and demanding area to work. The offices are open between 8am and 8pm, 7 days per week and staff are expected to work on a rota basis to cover these hours.
Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.
The job will be based at West Cornwall Hospital but you will be expected to travel to St Michaels Hospital, Hayle and Royal Cornwall Hospital, Truro for training or covering leave if needed.
Main duties of the job
The Booking and Admin Co-ordinator will be responsible for the management of diagnostic referrals, waiting lists and administrative functions. You will need to have excellent communication skills and be able to work in a calm, logical and methodical way. You must be able to multi-task whilst dealing with frequent interruptions, whilst always maintaining patient confidentiality.
For further information please contact Tracey Edgcombe, Clinical Admin Lead on 01872 252285 or Victoria Ward, Deputy Office Supervisor on 01872 252347.
Flexibility and reliability is of extreme importance.
Working for our organisation
Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael’s Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.
We employ approximately 6,700 staff and have a budget of approximately £580 million. We work with health and social care organisations -including NHS Kernow and NHS England- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods.
The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally.
We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.
Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career.
Detailed job description and main responsibilities
You will be able to support the service with administrative functions such as protocol updates, support training etc. and provide a link role for the Clinical Imaging Administrative and Booking team.
You must be confident, diplomatic and able to work in a busy environment with a pleasant and caring disposition. You will be required to have a good level of education and have some experience and knowledge of the NHS.
Full training will be given on IT systems.
Person specification
Qualifications
Essential criteria
- Good level of general education including GCSE English and Maths at Grade C or above or equivalent
- NVQ 3/4 or equivalent in Administration or relevant experience
Desirable criteria
- Customer Care qualification
Experience
Essential criteria
- Substantive experience in customer services
- Experience of working within the NHS
- Experience and knowledge of patient pathways
- Knowledge and awareness of NHS agenda including the right to access services within a maximum wait time
Desirable criteria
- Ability to deal effectively with distressing or emotional circumstances e.g. upset or worried parents or relatives with a sensitive and caring attitude
- Comprehensive knowledge and practical experience of hospital and IT systems including PAS, E-Referrals, Maxims, CCAT, RADAR, Netcall, National Cancer Register and other systems
Practical
Essential criteria
- Ability to work independently and on own initiative with guidance available from immediate supervisor.
- Able to communicate effectively with staff of different disciplines
- Ability to prioritise own work within prescribed Trust Policies and timescales and Departmental deadlines
Desirable criteria
- Ability to participate in and contribute to improving Departmental work processes and procedures
Disposition and Additional
Essential criteria
- Professional manner and self-motivated. Able to work as part of a team
- Calm disposition and able to deal with issues with tact and diplomacy
- Must be willing to travel to other hospital sites to ensure service cover
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Tracey Edgcombe
- Job title
- Clinical Admin Lead
- Telephone number
- 01872 252285
- Additional information
Additional Contact - Victoria Ward, Deputy Office Supervisor on 01872 252347.
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