Crynodeb o'r swydd
Teitl cyflogwr
Hospital Administrator - Newquay
Band 2
Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.
We pride ourselves in striving to be an employer of choice.
Strategic Themes
Great Care
- Care based on what matters to people.
- Care provided at home or close to home.
- Improvement through learning, research and innovation.
- Prevention and alternatives to hospital.
Great Organisation
- Buildings that support health and wellbeing.
- Technology enabled care.
- Care teams are supported by responsive corporate services.
- Safe, efficient, effective and productive.
Great People
- A place people love to work and feel valued.
- Living our values with staff (all voices count).
- Attract, grow and develop talent.
- Leaders with compassion, who continuously learn and listen.
Great Partner
- Encourage and enable effective partnerships.
- Joined-up community services.
- Work with others to maximise workforce opportunities.
- Reduce our impact on the environment.
At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19.
Trosolwg o'r swydd
We are looking for a cheerful, conscientious and adaptable person to join our team providing clerical support to all departments within the Reception area of Newquay Hospital and the ward.
Applicants should have excellent communication skills, be self-motivated and able to make full use of the computer systems after training. A willingness to learn and the ability to remain calm under pressure are essential attributes applicants will require for this post.
This is a very busy area and provides a focal point for receiving patients to the Minor Injury Unit, outpatients and X-ray and all visitors and staff to the hospital. There would also be an expectation to learn the role of the ward clerk. You would be joining a dedicated administrative team that supports patient care.
You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess excellent communication skills.
You will be required to have a good level of education and have experience in Administration and Clerical duties with good customer care skills. The successful post holders will be expected to cover colleagues in times of sickness and annual leave. Full training will be given on IT systems.
The successful candidate will be expected to work flexibly in order to meet the changing needs of service whether it be on main reception or on the ward.
Prif ddyletswyddau'r swydd
To greet and direct patients, carers and visitors at reception desks in line with Trust procedures. To book patients in to the Minor Injury Unit, outpatient or x-ray departments using the appropriate IT systems.
Answer the telephone in accordance with Department procedure.
To understand the complete range of administration functions, responsibilities, and duties both routine and non-routine to contribute to the effective delivery of patient care, through knowledge of hospital systems and consultant practice.
Register patients in accordance with departmental policy.
To maintain and update the Patient Administration System (PAS) following training using training manual and procedures supplied.
To prepare for upcoming outpatient clinics, creating episodic folders/legacy notes, tracering of files.
To learn the role of the ward clerk in order to support during annual leave or sickness.
Gweithio i'n sefydliad
We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you’ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people’s homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live her. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.
Manyleb y person
Skills and Apptitude and Experience
Meini prawf hanfodol
- Experience of working in a very busy reception area
- Experience of using electronic and paper-based information systems
- Healthcare / NHS administrative experience
- Ability to communicate clearly by telephone and face to face with a range of people including patients, health & social care professionals and the public
- Attention to detail and confidentiality
Meini prawf dymunol
- Experience of working within a clerical setting (healthcare)
Qualifications
Meini prawf hanfodol
- Basic numeracy and literacy skills
- Knowledge and experience of using Microsoft office or similar applications
- NVQ or RSA 2 or equivalent experience
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Lisa Wood
- Teitl y swydd
- Business Support Supervisor
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01637 834805
Rhestr swyddi gyda Cornwall Partnership NHS Foundation Trust yn Gwasanaethau gweinyddol neu bob sector